Hi there! I understand how frustrating it can be when your Eros Scale isn't displaying the body composition metrics but only shows weight and BMI. Let's try to troubleshoot this together.

Firstly, it's essential to ensure that you're meeting the requirements for the body composition analysis. Here's a step-by-step guide to help you:

1. Barefoot Measurement: Make sure you're standing barefoot on the scale. The body composition analysis requires direct contact between your bare feet and the scale's sensors.

2. Smartphone Connection: Check that your smartphone is nearby and has the Eros Scale app open. The scale connects with the app to record and display the body composition metrics. If your phone isn't connected, the scale may revert to showing only weight and BMI.

3. Body Position: While weighing yourself, ensure that you are standing still and centered on the scale for an accurate reading.

4. Update the App: Ensure the Eros Scale app is up to date. Sometimes, app updates contain fixes for issues like this.

5. Restart the Scale: If the problem persists, try turning the scale off and on. You may need to replace the batteries if it still doesn’t function correctly.

6. Check Skin Conditions: If you have a wet or dirty foot, this can affect the readings. Make sure your feet are clean and dry.

If you've gone through these steps and it still isn't working, it might be a good idea to reset the scale or reinstall the app. If that doesn't resolve the issue, please reach out to our support team at [email protected] for further assistance.

Are you satisfied with the solution I provided? Or do you need more help?