[LifePoints] Can't log in says invalid

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Rick
4 months ago In LifePoints
Can't log in says invalid

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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4 months ago

Hi! I see you're having trouble logging into the LifePoints app with an "invalid credentials" message. Let's get this sorted out together.

To start, could you tell me:
- Are you entering your email and password exactly as you set them up (watching out for caps lock or typos)?
- Have you recently changed your password or email address for LifePoints?
- Are you logging in directly, or using a social login like Google, Facebook, or Apple?
- Have you tried clearing your browser cache and cookies already or are you using any VPN/proxy during login?

Meanwhile, here's a step-by-step approach you can try:
1. Double-check your email and password for any typing mistakes or capitalization issues.
2. Clear your browser cache and cookies on your WebKit browser to remove any corrupted saved data.
3. Disable any VPN or proxy services temporarily, as these can interfere with login.
4. If you've recently changed your login email or password, note there can be a delay or security lock on accessing your account.
5. If you use social logins but lost access to those accounts, you might need to recover access or register a new LifePoints login email.
6. If none of these work, use the "Forgot Password" option on the login screen to reset your password via your registered email.

Please let me know which of these you’ve tried or if you’d like me to walk you through any step in detail. That way, I can help you more precisely!

If the problem persists, I can also check if there’s any known issue on LifePoints' side or guide you on contacting their support directly. Are you with me so far?

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