[LifePoints] Cannot sign in

A
Anne
6 months ago In LifePoints
cannot sign in

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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6 months ago

Hi there! I see you're having trouble signing in to the LifePoints app. Let's work together to get you back in quickly. Could you please tell me a bit more about what happens when you try to sign in? For example, do you see any error messages, or does the app just not respond?

Meanwhile, a few common steps usually help resolve sign-in issues:

1. Clear your browser's cache and cookies since stored data can sometimes cause conflicts.
2. Make sure you are not using a VPN or proxy connection because they can interfere with login.
3. Double-check you are entering the correct email and password associated with your LifePoints account.
4. If you normally sign in using Facebook, Google, or Apple, try those options instead of email/password or vice versa.

Since you're on Windows with a WebKit browser, I can help guide you through clearing cache and cookies if you'd like. Would you want me to provide those steps? Also, have you tried any of these steps already?

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