Hi there! I see you're having trouble setting a custom photo as a background on your iTime Smartwatch app. Let's figure this out together.

Could you tell me a bit more about what's happening when you try to set the custom photo background? For example, do you get an error message, or does the photo just not show up on the watch? Also, is your watch currently connected to your phone via Bluetooth? The connection is important for custom backgrounds to sync properly.

In the meantime, here’s a general step-by-step guide to set a custom photo background on the iTime app (on your Android 10 device):

1. Make sure your iTime Smartwatch is connected to your phone via Bluetooth.
2. Open the iTime app on your phone.
3. Tap on the watch face or customization icon (usually located at the bottom of the app).
4. Look for the option to choose or edit the watch face background.
5. Select 'Custom Photo' or 'Gallery' to pick a photo from your phone.
6. Crop or adjust the photo as prompted.
7. Save or apply the changes.
8. Wait for the watch to sync; your new photo background should appear on the smartwatch.

If your watch is not connected, that could be why the background isn't changing. Also, sometimes the app or watch may need a restart to complete the sync.

Could you check if your watch is showing as connected in the app? If it is, have you tried restarting both the watch and the phone? Let me know these details, and we'll take it from there.

By the way, this issue often arises due to the watch and phone not being connected properly via Bluetooth during the customization process1.

Looking forward to your reply!

Dail push failed

Hey! I understand you're facing an issue where the daily push notifications from the iTime Smartwatch app aren't coming through. Let's work through this together.

First, just to clarify: are you not receiving any notifications at all, or is it specifically the daily push reminders that fail? Also, is your phone currently paired and connected to your iTime watch via Bluetooth? Notifications rely heavily on that connection.

Here’s a step-by-step to troubleshoot the push notification failure on your Android 10 device:

1. Verify Bluetooth connection: Ensure your watch is connected to your phone. Sometimes disconnecting and reconnecting Bluetooth can refresh the link.
2. Restart both devices: Sometimes a simple reboot of both your phone and watch resolves notification syncing issues.
3. Check App Notification Settings: On your Android phone, go to Settings > Apps & notifications > iTime app > Notifications, and make sure notifications are allowed.
4. Check Watch Sync: Open the iTime app and try re-synchronizing your watch.
5. Disable any "Do Not Disturb" or "Sleep" modes on both your phone and watch that might suppress notifications.
6. Clear app cache: Go to your phone’s Settings > Apps > iTime app > Storage > Clear Cache to remove any corrupted temporary data.

If you've tried these already, or the problem persists, try disconnecting the watch from your phone via the app, then reconnect via Bluetooth again — like toggling the connection fresh. Some users report this fixes notification issues2.

If the problem continues, please let me know what you've already tried, and whether this is only about daily push notifications or all notifications. That way, I can assist with more targeted steps.

Are you satisfied with these steps so far?

What are common causes for push failure on iTime Smartwatch?

Thanks for asking about the common causes of push notification failures on the iTime Smartwatch. Based on what I know and some helpful info I found, here are the main reasons why push notifications might fail to come through on your device:

1. Bluetooth Connection Issues: The watch needs a stable Bluetooth connection with your phone for notifications to sync properly. If the connection is weak, intermittent, or disconnected, notification pushes will fail. Sometimes clearing your Bluetooth device list and re-pairing the watch solves this4 10.

2. Notification Permissions Disabled: Your phone needs to grant the iTime app permission to access and display notifications. If notification access in Android’s settings is turned off for the iTime app, the push won't work correctly2 7.

3. Do Not Disturb or Sleep Modes Enabled: These modes on either the watch or phone can block notifications from coming through. Check if either device is in such a mode and disable it if necessary1.

4. App or Firmware Out of Date: Running outdated software on either the watch or phone app may cause syncing or compatibility issues. Keeping both the watch’s firmware and iTime app up-to-date can prevent failures69.

5. Battery Saving or Background Restrictions: Android may restrict the iTime app from running in the background or restrict background data to save battery. That can prevent timely notification pushes. Ensure the app is allowed to run unrestricted in your phone’s battery optimization or background app settings7.

6. Temporary App Glitches: Sometimes the app or watch might need a restart, cache cleared, or even a reinstallation of the app to clear bugs causing notification failures35.

If you want, I can guide you through checking and fixing any of these causes step-by-step on your Android 10 device. Just let me know!

Are you satisfied with this explanation so far?