Hi there! I’m sorry to hear that you’re having trouble connecting your iTime Smartwatch to your device, even though it appears in the Bluetooth list. Let’s work through this together!

Here are some steps you can follow to help resolve the issue:

1. Restart Both Devices: Sometimes a simple restart can fix connection issues. Turn off your smartwatch and your Android device, wait a moment, and then turn them back on.

2. Forget the Device: Go to the Bluetooth settings on your Android phone. Find your iTime Smartwatch in the list, tap on it, and select "Forget" or "Unpair." This will disconnect it.

3. Clear Bluetooth Cache: On your Android device, go to Settings > Apps > Show system apps (you might need to find this option in the three-dot menu) > Bluetooth > Storage, and then select "Clear Cache."

4. Reconnect the Devices: Open the iTime app on your phone (if you have it installed) and try pairing your smartwatch again. You can also turn Bluetooth off and then back on to see if it refreshes the connection.

5. Check App Permissions: Make sure that the iTime app has the necessary permissions to access Bluetooth. Go to Settings > Apps > iTime app > Permissions, and ensure Bluetooth permissions are granted.

6. Advanced Settings Check: If the above steps haven’t worked, you might want to check if your phone's Bluetooth is functioning correctly. You can test this by connecting another Bluetooth device to your phone.

If you're still not able to connect the smartwatch, I can look up some additional troubleshooting steps. Let me know how these steps work out for you!

Not connected, but shows up in bluetooth list

Thank you for your patience. Let's dig a little deeper into the issue where your iTime Smartwatch is showing up in the Bluetooth list but isn't connected. I can provide you with some targeted steps based on what I found:

1. Forget the Device: Open the Bluetooth settings on your Android phone. Tap on your iTime Smartwatch in the list and select "Forget" or "Unpair." This will help clear any previous connection issues.

2. Clear Bluetooth Cache: In your Android settings, navigate to Settings > Apps > Show system apps (if needed) > Bluetooth > Storage, and then select "Clear Cache." This can refresh your Bluetooth settings.

3. Restart the Devices Again: After forgetting the device and clearing the cache, restart both your smartwatch and your Android device to ensure a fresh start.

4. Reinstall the iTime App: If you haven't done this yet, uninstall the iTime app from your phone and then reinstall it. After reinstalling, open the app and attempt to pair the smartwatch again.

5. Follow Pairing Procedure: When you attempt to connect the smartwatch through the app, ensure that it is in pairing mode. Check the user guide to ensure correct pairing procedures are followed as outlined here.

6. Position Check: Make sure your smartwatch and phone are close together during the pairing process to avoid connectivity issues.

If these steps don’t resolve the problem, you may want to explore reaching out for further support from iTime’s customer service through email at [email protected]. They may have specific insights based on the latest software updates or known issues.

Please let me know if you need any more help or if any of these steps work for you!