Hi there! I understand you're having trouble opening the Lalamove app even though you have an internet connection. Let's work through this together.

First, can you tell me if you're seeing any error messages when you try to open the app? If so, please let me know what they say.

In the meantime, here are a few steps you can try to get the app working:

1. Force Stop the App:
- Go to your device's Settings.
- Tap on Apps or Application Manager.
- Find Lalamove in the list, select it, and then tap on Force Stop.

2. Clear Cache and Data:
- After force stopping the app, still in the app settings, look for Storage.
- Tap on Clear Cache and then Clear Data. Keep in mind that clearing data will reset the app.

3. Restart Your Device:
- Once you've cleared the cache and data, restart your phone. Sometimes this simple step can resolve many issues.

4. Check for App Updates:
- Go to the Google Play Store, search for Lalamove, and see if there are any updates available for the app. If there are, install them.

5. Reinstall the App:
- If the app still does not open, you might want to uninstall it and then reinstall it from the Google Play Store.

If these steps don't resolve the issue, please let me know. We can explore more advanced options or contact customer support if necessary. Are you satisfied with the solution I provided or is there anything else I can assist you with?

Have internet connection but can't open the app

Thanks for your patience. Since you mentioned that you're having issues opening the Lalamove app despite having an internet connection, let’s look into some steps that can help.

1. Force Stop the App:
- Go to Settings on your device.
- Tap on Apps or Application Manager.
- Find Lalamove in the list and select it.
- Tap on Force Stop. This can often resolve minor glitches.

2. Clear Cache and Data:
- After force stopping, go back into the app settings.
- Tap on Storage.
- Then, select Clear Cache and Clear Data. This will help eliminate any corrupted data without affecting your settings.

3. Restart Your Device:
- Simply rebooting your device can often fix temporary issues.

4. Update the App:
- Open the Google Play Store and check for any updates for the Lalamove app. Install any available updates.

5. Reinstall the App:
- If none of the above steps help, consider uninstalling and then reinstalling the Lalamove app to ensure you have the latest version without any issues.

If you still have trouble after trying these steps, let me know if there are any specific error messages showing up or if the app is stuck on the loading screen. We can look into further troubleshooting options or escalating the issue from there. Are you satisfied with the solution I provided, or is there anything else I can assist you with?