Hi! I understand you're having trouble viewing cover letters in the Trade Me app on your Android device. Let's see if we can get that sorted out together.

First, can you tell me a bit more? For example:
- Are your cover letters not showing up at all, or do they appear but won’t open?
- Is this issue happening with all cover letters or just some?
- Have you recently updated the app or your device?
- Are you using the Trade Me Jobs app or the general Trade Me app?

Meanwhile, here are some initial troubleshooting steps that often help with display or loading issues in apps:

1. Close and reopen the app: Sometimes the app needs a fresh start to load documents properly.
2. Check for app updates: Go to the Google Play Store and see if there’s an update available for the Trade Me Jobs app (where cover letters are typically managed). Updating can fix bugs that affect document viewing.
3. Clear app cache:
- Go to your Android device Settings > Apps > Trade Me Jobs (or Trade Me app).
- Select Storage & cache.
- Tap Clear cache (not Clear data, so your info stays saved).
4. Re-login: Log out of your account and sign back in. This refreshes your session and can solve access issues.
5. Reinstall the app: If the above doesn’t help, delete the app and reinstall it. This ensures you have the latest version and can fix corrupted files2.

If after these steps you still can’t view cover letters, let me know. We can then explore whether there’s an account issue or if it’s something else.

Are you okay to try these out and let me know what happens?