Hi there! I understand you're having trouble finding your video in your Josh account. To help you better, could you tell me a bit more? For example:
- Did you upload the video recently?
- Are you trying to find a video you saved or uploaded through the app?
- Are you logged into the correct account on Josh?
- Have you checked if the video might have been deleted or moderated by the app?

Meanwhile, here’s a step-by-step approach we can start with to locate your video in Josh:

1. Check Account Login: Confirm that you are logged into the right Josh account where you uploaded the video. Sometimes, videos don’t show up if you're on a different user profile.
2. Go to Your Profile: Open the Josh app, go to your profile section—usually by clicking your profile picture or icon. Your uploaded videos should be listed there.
3. Refresh or Restart App: Sometimes, the app needs a refresh. Try closing the Josh app completely and reopening it. You can also try logging out and back in.
4. Internet Connection: Ensure your device has a strong internet connection, as videos need to sync with the server to show up correctly.
5. Check Upload Status: If the video was uploading but interrupted, it might not have finished uploading. Try to upload it again from your gallery.
6. Check for Moderation: Occasionally, videos are auto-deleted or moderated if they violate guidelines. If this might be the case, you may want to check any messages or notifications from the app.

If you’ve tried all these and still can’t find your video, please let me know what steps you've already taken, and we can dig deeper or troubleshoot advanced fixes.

Are you able to check these and tell me what you find?

I change my mobile device in my previous mobile it was there

Thanks for sharing that you switched mobile devices. To make sure you can access your videos on the new device, you'll first need to install the Josh app on it.

Here's how to install Josh on your new Android device with Android 10:

1. Open Google Play Store: On your new phone, open the Play Store app.
2. Search for Josh: Type "Josh" in the search bar. Look for the official app named something like "Josh - Short Videos" by the verified developer.
3. Download and Install: Tap "Install" to download the app onto your device.
4. Open the App: Once installed, open Josh.
5. Log in to Your Account: Use the same credentials (username/email and password) that you used on your old phone. This should sync your profile data, including your videos saved in the account.

If you want a visual guide, there are helpful videos showing the installation process on YouTube, like this one: How to Download the Josh App on Your Android Device 1.

After logging in on your new phone, check your profile or video section—your uploaded videos should appear there if they are linked to your account.

If you do not see the videos after logging in, let me know, and we can explore other options such as checking if they were saved locally only on the old device or if there are syncing issues.

Are you able to install the app and log in on your new phone?

Recover Josh app data on new mobile

Thanks for asking about recovering Josh app data on your new mobile. Since your device runs Android 10, here are some ways to recover your app data, including videos or other saved content, when switching devices:

1. Google Backup and Restore:
- On your old phone, ensure that Google backup was enabled for app data. You can check this by going to Settings > System > Backup.
- When setting up your new phone and installing the Josh app, sign in with the same Google account. During the setup process, Android may prompt you to restore apps and app data from your previous backup. Accept this to recover your data.
- Also, in Settings > Backup, make sure "Automatic Restore" is enabled so app data can sync when reinstalling apps4 5.

2. Reinstall the Josh App and Log In:
- After installing Josh on your new device, log in with your previous Josh account credentials. Josh’s own server may sync videos tied to your account, restoring your data regardless of device.

3. Manual Transfer (If App Data Was Stored Locally):
- If videos were saved only locally on your old phone (not synced to your Josh cloud/account), you’ll need to manually transfer them.
- Use a file transfer app, a USB connection, or a microSD card to move the video files from the old device’s storage to the new one. Then upload or access them in the Josh app.

4. Third-Party Recovery Tools:
- There are apps like Dr.Fone or AnyRecover that specialize in recovering or transferring app data, but these often require rooting your device or advanced setup, which I would only recommend if simpler methods fail1 4.

Let me know if you had Google backup enabled previously or if you primarily stored your videos locally on the old device versus on your Josh account. This will help me guide you better.

Are you able to check your Google Backup settings or try logging back in to Josh on your new phone?

How to find my username and password

Thanks for asking about recovering your Josh app username and password! Let's break it down:

1. Recovering Your Password:
- If you remember your username or the email linked to your Josh account, you can reset your password easily.
- Visit the Josh password reset page here: Forgot Password - Josh.
- Enter your registered email address, and they'll send you a link to reset your password.

2. Finding Your Username:
- If you've forgotten your username, try recalling the email or phone number you used to sign up. The username is often linked or displayed in your profile.
- If you can log in with your email or phone number plus the password, you can check and edit your username by going to your profile, tapping the three dots or settings, and choosing “Edit Profile” or similar.

3. If You Don’t Remember Your Email or Username:
- Sometimes the app allows login via phone number with an OTP (one-time password), which can help you access your account without the username or password.
- On the login screen, look for options like “Login via SMS OTP” or “Forgot Password” and follow those steps.

4. Additional Help:
- There are also helpful videos that walk through account recovery on Josh, like this one: How to Recover Josh App Account

Try these steps, and if you get stuck or need more help, just let me know! Are you able to find your registered email or phone number to start the password reset?

I was logged in through mobile number

Thanks for letting me know you're logging in with your mobile number. Let’s focus on how to regain access to your Josh account using your phone number.

Here’s what you can try:

1. Use OTP Login:
- On the Josh app login screen, select the option to log in via mobile number.
- Enter your mobile number. Josh will send a One-Time Password (OTP) via SMS to that number.
- Enter the OTP in the app to log in. This bypasses the need for a password.

2. Check SMS Inbox:
- Make sure your phone is receiving SMS messages properly. Without receiving the OTP, you won’t be able to log in.
- If you don’t get the OTP, try resending it or check that your phone number is correct.

3. App Update & Network:
- Ensure the Josh app is updated to the latest version from Google Play Store.
- Also, verify you have a stable internet connection (Wi-Fi or mobile data).

4. If OTP Isn’t Received or Login Still Fails:
- Sometimes, there can be delays or server issues. You can contact Josh support directly for help with mobile number login problems through their official support email: [email protected] or check their help FAQs here 1.

Lastly, there are some tutorial videos that might be useful for step-by-step help on logging in with a mobile number:
- Josh App Login With Mobile Number - YouTube 3

Give these a try, and let me know if you run into any issues or if you get stuck. I’m here to assist!

Are you able to receive the OTP on your phone for login?

Troubleshooting tips for Josh App login problems

Hi! I see you're looking for troubleshooting tips for Josh App login problems on your Android device. Let me share some effective steps you can try to resolve common login issues:

1. Check Internet Connection:
Make sure your device has a stable internet connection (Wi-Fi or mobile data). Login issues often occur due to poor connectivity.

2. Update the Josh App:
Go to the Google Play Store and verify the Josh app is updated to the latest version. App updates often fix bugs causing login problems.

3. Restart the Device:
Sometimes simply restarting your device can clear temporary glitches affecting the app.

4. Clear App Cache and Data:
- Go to Settings > Apps > Josh
- Tap Storage, then choose Clear Cache first.
- If login issues persist, also tap Clear Data, but note this may require you to log in again and could erase offline saved data.

5. Try Logging In with Mobile Number and OTP:
If you usually log in with your mobile number, request an OTP (one-time password) and enter it to log in, which bypasses password issues.

6. Reinstall the App:
Uninstall the Josh app and reinstall it from the Play Store. This can fix corrupted installation files.

7. Check for Account Issues:
Sometimes login problems stem from account issues. Check your email or messages for any notices from Josh about your account status.

8. Contact Josh Support:
If none of these work, reach out to Josh’s support team at [email protected] for personalized help. You can also explore their FAQs here: Josh FAQs

9. Watch Troubleshooting Videos:
For visual guidance, here’s a helpful video on fixing Josh app login issues: How To Fix Josh App Not Open / Not Working Issue

Let me know which of these steps you’ve tried or if you want me to walk you through any particular one. Are you able to log in now, or are you still facing difficulties?

I am unable to find my video in my josh account