Hello! I'm Benjamin Carter, and I'm here to help you with your My Verisure app not connecting on your iPhone. Let’s work through this together.

First, could you let me know a little more about the issue? For example:
- Is your iPhone connected to a Wi-Fi or cellular network?
- Have you experienced this problem after a recent app update or iOS update?
- Have you had a chance to try any troubleshooting steps already?

Once I have more details, I can provide you with the best guidance!

Connects over wi-fi

Thank you for the details! Since you mentioned that the app connects over Wi-Fi but doesn't seem to open properly, let's focus on a few troubleshooting steps to help resolve this issue.

1. Restart the App: Try fully closing the My Verisure app and then reopening it. You can do this by swiping it away from the app switcher.

2. Restart Your iPhone: Sometimes, all it takes is a simple restart to clear any glitches. To restart your iPhone, press and hold the power button until you see the slide to power off option, then slide to turn off. After it's off, turn it back on.

3. Check the Wi-Fi Connection: Make sure that your Wi-Fi connection is stable. You can test this by opening a browser and navigating to a website. If other apps are working fine, we can move to the next steps.

4. Update the App: Ensure that the My Verisure app is updated to the latest version. Check this by visiting the App Store and seeing if there's an update available.

5. Reinstall the App: If the problem persists, consider uninstalling and then reinstalling the My Verisure app. This can help fix any corrupted files that might be causing the issue. Just tap and hold the app icon until it wiggles, then tap the "X" to delete it. Next, visit the App Store to download it again.

6. Check Permissions: Ensure that the app has the necessary permissions to function properly. Go to your iPhone's Settings > My Verisure, and check if all required permissions are enabled.

Can you try these steps and let me know if the issue persists?