Hi there! I see your MARVEL Puzzle Quest is only loading the Marvel logo and then getting stuck, even after rebooting. Let’s get this sorted out.

A few quick questions to start:
- Are you playing the game through a browser on your Windows 10 system or through a standalone app?
- Have you tried clearing your browser cache or reinstalling the app if you’re using one?
- Do you have a stable internet connection nearby?

For web browsers like WebKit on Windows, sometimes cached data can interfere with loading. Here’s a step-by-step approach to try:

1. Clear Browser Cache:
- Open your browser settings.
- Find "Privacy & Security" and choose to clear cached images and files (not necessarily cookies unless you want to).
- Close and reopen your browser, then try loading the game again.

2. Check Your Internet Connection:
- Move closer to your Wi-Fi router or connect via Ethernet, if possible, to ensure strong network connectivity.
- Sometimes slow or spotty connections cause the game to stall on the logo.

3. Try a Different Browser or Device:
- If possible, attempt loading the game on another browser or device. This can help determine if the issue is specific to your current setup.

4. Reinstall the App (if using standalone):
- Uninstall MARVEL Puzzle Quest completely.
- Restart your system.
- Download and install the latest version.

If none of these expand beyond the Marvel logo screen, it may be related to a server-side or game update issue. Some users have reported similar problems that resolved after a game update or temporary server downtime.

Would you mind sharing if you tried clearing cache or reinstalling already? That way, I can suggest more advanced steps or escalate to our support with details if needed.

Looking forward to your reply to get you back in the game!