Hi! I understand you've been charged after cancelling an app subscription, and you'd like to get a refund. Let's see how to fix this together.

First, could you please tell me where you subscribed to the app? For example, was it through the Apple App Store, Google Play Store, or another platform? Also, did you cancel the subscription before or after the next billing date?

That info will help me guide you through the correct refund process. Looking forward to your reply!

I have contacted them. I joined on 1/16/2026 paid the $12.95 cancelled the same night because it is a phone app. I do not work well on my phone. I explained this in my cancellation. I can not find a cancellation confirmation. They charged me again on 2/13 through Paypal. I contacted Title and they refuse to credit me even though I never even had the app. They can see I didn't use the app. Just another grifter company on Facebook.

Thanks for sharing those details. It sounds like you've canceled the subscription immediately after signing up but were still charged again later through PayPal, and Title is denying your refund request despite no app usage on your part.

Let’s try to work through this:

1. Confirm Cancellation Receipt: Since you don’t have a cancellation confirmation, first double-check your email (including spam/junk folders) for any cancellation message from the app or the store you subscribed through. Sometimes lack of confirmation could mean your cancellation wasn’t fully processed.

2. Check Subscription Status: Log into your Title app account or the subscription management portal (or the platform where you subscribed) to verify if the subscription actually shows as canceled. If the app or platform still shows it as active, that may explain the charge.

3. Review PayPal Activity: Go to your PayPal account and review the recurring payments or automatic billing agreements to see if the subscription was indeed canceled or still active as of February. Sometimes, cancellations inside an app don’t always stop PayPal’s automatic billing unless manually revoked.

4. Open a PayPal Dispute: Since Title is denying the refund, you might want to escalate this with PayPal directly by opening a dispute for the charge dated 2/13. PayPal generally requires you to first attempt to resolve it with the merchant but can intervene if the seller refuses a refund and you can prove service was not provided or used4.

5. Gather Evidence: When filing the dispute, provide all relevant info including your cancellation request date, proof of non-use, and correspondence denials from Title. This strengthens your case.

6. Monitor Resolution Timeline: PayPal disputes can take some time (several days to weeks) but will give you better protection than relying solely on the merchant.

Since you said you don’t work well on your phone and wanted to cancel the app because of that, also keep in mind the subscription policy varies by company. If Title’s terms specify no refunds after payment, your best recourse is to handle it via PayPal’s dispute system.

If you want, I can help guide you through opening a dispute on PayPal and preparing your details. Would you like me to do that?

Are you satisfied with this plan so far, or is there anything else I can clarify?

What to do if a company refuses a refund

Thanks for asking about what to do if a company refuses a refund. Here are some practical steps you can take in situations like yours:

1. Try to resolve with the company again: Sometimes a polite follow-up can help. Document all your communications including dates and what was said or written.

2. Contact your payment provider: Since you were charged through PayPal, you can open a dispute with PayPal’s Resolution Center explaining the situation. PayPal can often mediate or reverse charges if you prove you didn’t receive or use the service.

3. File a chargeback with your credit or debit card company: If the payment was made via card, you can contact your bank or card issuer to request a chargeback — essentially disputing the charge because the product or service was not as promised or was undelivered.

4. Get outside help: You can reach out to consumer protection agencies or government offices, like your state’s attorney general or the Federal Trade Commission (FTC), to file a formal complaint about the business practices6.

5. Better Business Bureau (BBB): Filing a complaint with BBB can sometimes pressure companies to resolve issues to maintain their reputation6.

6. Keep all evidence: Retain receipts, cancellation confirmation (if you get it), screenshots of app use/no use, and your communication with the company. This will help you build a strong case if you escalate.

In your case, since Title refuses credit and you have evidence of non-use and cancellation attempt, I strongly recommend pursuing the dispute through PayPal next if you haven’t already. They have procedures in place to help consumers in such situations.

Does that sound like a good approach? If you want, I can walk you through how to formally open a PayPal dispute. Let me know!

How to contact consumer protection agencies for refund issues

Thanks for your question about how to contact consumer protection agencies for refund issues. Here’s what you can do:

1. File a complaint with the Federal Trade Commission (FTC):
You can go to ftc.gov/queja, click on the “Asistente de Quejas de la Comisión Federal de Comercio” link, and answer the questions. The complaint can be submitted in Spanish, and you can also call 1-877-FTC-HELP (1-877-382-4357) for assistance. This is a direct way to report the issue you had with refunds or unfair business practices.

2. Contact your state’s consumer protection office:
Each state has its own office for consumer protection where you can file complaints about businesses, products, or services. You can find your state’s office using the directory at usa.gov/estatal-consumidor.

3. Submit a complaint to the Consumer Financial Protection Bureau (CFPB):
If your refund issue relates to financial services or payments, you can file a complaint at consumerfinance.gov/es/enviar-una-queja/.

4. Additional legal assistance:
Some nonprofits like Bay Area Legal Aid offer consumer protection help and advice, especially if you need legal guidance (baylegal.org/es/legal-areas/consumer-protection/).

Make sure to keep all documents related to your refund requests, cancellation attempts, charges, and communications with the merchant when submitting your complaint. This documentation will support your case.

Would you like help starting a complaint with any of these agencies? I'm here to guide you!