[Infuse] Infuse works on 75 percent of my shows, but the other 25 percent, I receive an Internal 500 error.

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Dennis
7 months ago In Infuse
Infuse works on 75 percent of my shows, but the other 25 percent, I receive an Internal 500 error.

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Emily Roberts

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7 months ago

Hi there! I see you're encountering an Internal 500 error on about 25% of your shows in the Infuse app. Just to clarify, are these shows coming from a particular source like Plex or another media server? Also, is the error happening consistently with the same shows, or does it vary? This info will help me guide you better.

Meanwhile, a common cause of HTTP 500 errors in Infuse when streaming from Plex (or similar servers) is usually related to server-side issues like token expiration, bandwidth limits, or streaming settings.

Here’s a step-by-step approach you can try:

1. Reconnect Your Source: Sometimes, the authentication token between Infuse and your media server (like Plex) expires. Disconnect and then reconnect the server from Infuse to refresh the token.

2. Check Server Upload Bandwidth: If you’re streaming from Plex, ensure the upload bandwidth setting on your Plex server is high enough—typically at least double the bitrate of your video files. This can cause 500 errors if it’s too low.

3. Restart Your Media Server: Restart your Plex or other media server to clear any temporary glitches causing internal server errors.

4. Update Infuse and Server Software: Make sure both the Infuse app and your media server are running the latest versions to avoid bugs fixed in updates.

5. Check Network Connection: Verify there are no network restrictions or firewalls affecting traffic between your Windows 10 device and the media server.

6. Try Playing Problematic Shows Directly in Server UI: Check if the shows that fail in Infuse play correctly when streamed directly through the Plex or media server’s native interface. If not, the issue is likely on the server side.

If you’ve already tried these or if the problem persists only with specific shows, the issue might be deeper—such as corrupted metadata or files, or server misconfigurations.

Could you let me know if your shows are coming through Plex or another server? Also, have you tried reconnecting the server or checking bandwidth settings? That will help me tailor the next steps specifically for your setup.

Looking forward to your reply!

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