[Wahoo ELEMNT Companion] Companion app crash when bluetooth trying to connect to elemnt mini

R
René Hinloopen
9 months ago In Wahoo ELEMNT Companion
Companion app crash when bluetooth trying to connect to elemnt mini

Comments

user
avatar
18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

View Profile
9 months ago

Hi there! I understand that your Wahoo ELEMNT Companion app crashes when it tries to connect to your ELEMNT Mini over Bluetooth. Let’s work through this together. To start, can you tell me if you've already tried any troubleshooting steps like restarting the phone, deleting and reinstalling the app, or unpairing the Mini from your Bluetooth settings?

Meanwhile, here’s a step-by-step approach to resolve this:

1. Unpair the ELEMNT Mini from your iPhone’s Bluetooth settings:
- Go to Settings > Bluetooth, find your ELEMNT Mini device, and select Forget This Device. This clears any possibly corrupted pairing data.

2. Restart your iPhone:
- Press and hold the side button and either volume button until you see the slider, then drag to turn off. After the phone shuts down, press the side button again to restart.

3. Reinstall the Companion app:
- Press and hold the app icon, tap Remove App > Delete App.
- Reboot your iPhone again after uninstalling.
- Then download the ELEMNT Companion app fresh from the App Store.

4. Ensure Bluetooth and Location services are enabled for the app:
- Go to Settings > Privacy & Security > Bluetooth, make sure the Companion app is allowed.
- Similarly, under Settings > Privacy & Security > Location Services, ensure it’s enabled for the app, as iOS requires location for Bluetooth device discovery sometimes.

5. Try pairing your ELEMNT Mini from the Companion app fresh:
- Open the app and follow the prompt to add a new device rather than reconnecting through iOS Bluetooth settings. The app should handle the pairing.

If after following these steps the app still crashes on Bluetooth connection, it may be a firmware issue or a glitch that a firmware update can fix. Sometimes, updating your ELEMNT Mini's firmware via the app resolves such crashes.

Could you please try these steps and let me know if the app continues to crash at any point? Also, is your ELEMNT Mini’s firmware up to date? I can guide you on checking and updating that if needed.

Looking forward to your update!

Leave a comment