Hello! I understand your Simply Plural app shows an offline status even though the servers are confirmed to be online. Let's work through this together.

To start, could you tell me if you have tried restarting your device yet? Sometimes a simple reboot fully refreshes network connections on your Android 10 device.

If you have already done that, the next steps we can try are:

1. Check your internet connection: Make sure your device’s Wi-Fi or mobile data is stable and working well with other apps or browsers.

2. Clear app cache and data:
- Go to Settings > Apps > Simply Plural
- Tap Storage
- Select Clear Cache, then Clear Data
- Restart the app and see if it connects

3. Reinstall the app:
- Uninstall Simply Plural
- Restart your device
- Download and install the latest version from the Google Play Store

Sometimes app connection issues stem from corrupted data or outdated versions causing incorrect offline status despite server availability1 3.

Let me know if you’ve tried any of these, or if the app is still showing offline after these steps. If so, we can look deeper into network settings or user account sync issues. How would you like to proceed?

Keeps saying offline even though the servers say they're online and working.

Hi again! Since you mentioned the Simply Plural app keeps showing offline despite servers being online, and I see from the search results some users have experienced similar issues, let's try some targeted steps to get this sorted out.

Here’s what I recommend:

1. Restart your device fully: Power off completely, wait a few seconds, then turn it back on. This can refresh network connections and app states1.

2. Verify your internet connection: Try loading a website or another app to confirm your internet is stable. Sometimes apps won't connect if the network has restrictions or temporary issues.

3. Clear Simply Plural app cache and data:
- Open Settings on your Android 10 device
- Go to Apps > Simply Plural
- Tap Storage
- Tap Clear Cache, then Clear Data
- Restart the app to see if it connects3

4. Reinstall the app:
- Uninstall Simply Plural
- Restart your device
- Download the latest version from the Google Play Store and install it fresh3

If after these steps it still shows offline, it could be related to certain network settings or app permissions blocking the connection. For example, does the app connect when you switch between Wi-Fi and mobile data? Some users have reported access issues on mobile data specifically2.

Would you mind trying these steps and letting me know what happens? Also, please share if any error messages appear or if the app behaves differently when you change networks. That will help me figure out the next best step for you.