Hi! I’m Grace, here to help you get your SECU app working on your iPhone. To get started, could you tell me a bit more about what exactly isn’t working? For example, does the app fail to open, crash, not log you in, or is something else happening?

Meanwhile, some common quick fixes include:

1. Restart your iPhone to clear temporary glitches.
2. Check that your SECU app is updated to the latest version (currently v6.4.3) via the Apple App Store.
3. Ensure your iOS version (18.6 in your case) is compatible with the app.
4. If the app still has issues after updating, try deleting and reinstalling it.
5. Confirm you have a stable internet connection, either Wi-Fi or cellular data.

If these don’t solve your problem, it might be useful to try logging into SECU’s Member Access through their website temporarily to manage your account: https://onlineaccess.ncsecu.org/

Please let me know what you’ve tried already or if you have any error messages. We can dig deeper from there or escalate if needed!