Hi! I’m here to help you get your money transferring smoothly with the SECU app. Could you tell me a bit more about what’s happening when you try to make the transfer? For example, are you seeing any error messages, or is the transfer just not showing up? Also, do you see the transfer if you check your transaction history? This info will help me guide you better.

So I have money on my savings and I am trying to put it in my checking but it won’t let me transfer it

Thanks for the details! Since you're trying to transfer money from your SECU savings account to your checking account and it's not going through, let's try a few steps to get this sorted.

1. Open your SECU mobile app on your iPhone (iOS 18.7).

2. Navigate to the "Transfers" or "Move Money" section of the app.

3. Choose your savings account as the "From" account and your checking account as the "To" account.

4. Enter the amount and try initiating the transfer.

If you're not able to make the transfer here, please check the following:

- Make sure your accounts are linked properly within the app.

- Verify if there is a minimum balance requirement on your savings account that restricts transfers.

- Confirm your app is updated to the latest version from the App Store.

- Check your internet connection to ensure it's stable.

If it still won’t transfer, sometimes the app may have a temporary technical issue or there could be restrictions on the account. You can also try logging into SECU Member Access online and perform the transfer there to see if it works.

If you continue having trouble despite these steps, it might require reaching out to SECU support for account-specific assistance or app troubleshooting. You can contact SECU Member Services or send an email to [email protected].

Would you like me to guide you through checking or updating the app, or through scheduling a transfer on the SECU website? Or do you see any error messages that could help narrow this down?