Hi there! I’m here to help you get your SECU app working properly. Can you tell me a bit more about what happens when you try to open the app? Are you seeing any error messages, or does it just not respond?

Let’s work through this together!

I get an error message and when I go to browser to open, it reads url issues and to contact administrator

Thank you for the details! It sounds like you’re encountering a URL-related error when trying to access the SECU app, which can sometimes occur due to network security settings. Let’s explore a few steps to troubleshoot this issue:

1. Check Your Internet Connection: Make sure you have a stable internet connection. You can try opening a different website in your browser to confirm.

2. Restart Your Device: Restarting your iPhone can sometimes clear temporary issues, so it's worth a try!

3. Update the SECU App: Ensure that you're using the latest version of the SECU app. Go to the App Store, search for SECU, and see if there’s an update available.

4. Clear Your Browser Cache: If you’re accessing the bank through a web browser, clearing your browser cache can help. To do this on Safari:
- Go to Settings > Safari
- Scroll down to "Clear History and Website Data" and tap it.

5. Check Security Settings: Sometimes, security settings on your device can conflict with the app. Check if there are any restrictions enabled:
- Go to Settings > Screen Time > Content & Privacy Restrictions and check if anything seems off.

6. Contact Support: If the issue persists, it might be best to reach out directly to SECU support. You can contact them at (888) 732-8562, or you can send an email to [email protected] for more detailed assistance.

You can also check their troubleshooting help for common issues: Member Access FAQ - Troubleshooting Help.

Please let me know if these steps help or if you have any further questions!

Cannot get app to open.

It looks like you're still having trouble with the SECU app. Since you're seeing an error message, it’s possible that network security settings could be affecting your access. Let’s try a few steps to resolve this issue:

1. Check for Outages: Sometimes, services may be down temporarily. You can check this site to see if there are any reported outages with the SECU servers.

2. Ensure App Permissions: Go to Settings > SECU app and ensure all necessary permissions are enabled, including Location, Notifications, and Mobile Data.

3. Reinstall the App: If the app won’t open, try uninstalling it and then reinstalling it from the App Store. This can help with any corrupted files or settings.

4. Contact Member Services: If none of the above solutions work, I recommend contacting SECU's Member Services directly at (888) 732-8562. They can provide specific assistance for your app-related issues. More information is available on their Mobile App support page.

If the issue remains unresolved, please feel free to reach out again. I’m here to assist you further! Are you satisfied with the solution I provided?