Hello! It looks like you mentioned the email [email protected] in connection with LIFELENZ app support. Could you please share more details about the issue you're facing with the LIFELENZ app? For example, are you having trouble logging in, using specific features, or something else? That way, I can assist you better.

If you would rather contact LIFELENZ support directly, you can visit their official support page at https://www.lifelenz.com/support where they ask for details like your name, email, and the problem you’re experiencing.

Let me know how I can help with your particular issue!

I am have problem long in

Thanks for letting me know you’re having trouble logging into the LIFELENZ app. To help you better, could you tell me:

- Are you seeing any specific error messages when trying to log in?
- Have you been able to log in before, or is this your first time?
- Are you entering your email and password exactly (watching for caps lock or typos)?
- Have you tried resetting your password through the “Forgot Your Password” option?

Meanwhile, here are some steps you can try to resolve common login issues on your Android device (WebKit browser on Android OS 10):

1. Clear Cache & Data for the LIFELENZ app or browser:
- Go to your Android Settings > Apps > find LIFELENZ app > Storage > Clear Cache and Clear Data.
This removes any corrupted temporary data that might cause login problems.

2. Double-check your internet connection:
Sometimes, slow or unstable connections can block login requests.

3. Reset your password if you suspect credentials issues:
Visit the LIFELENZ password reset page here: https://courses.lifelenz.com/users/password/new where you can enter your email to receive password reset instructions.

4. Update the app:
If you are using the app version, ensure you have the latest version from Google Play Store since bugs affecting login can be fixed in updates.

5. If your company uses Single Sign-On (SSO) or specific security setups, confirm with your IT or Client Success lead that your account is active and no additional authentication steps are required.

If you've tried those steps and the problem still persists, please let me know the exact error message or behavior you're seeing so I can help you further.

Are you satisfied with this approach so far?

Yes I had it before but no it not working no more put in my email and the password and it keep saying that it the wrong one

Thanks for the extra details! Since you’ve successfully logged in before but now it says your email or password is wrong, here’s what I recommend:

1. Reset your password to make sure your login credentials are correct. You can do this by going to the LIFELENZ password reset page here:
https://courses.lifelenz.com/users/password/new
Enter your email address and follow the instructions sent to your inbox. Sometimes, this resolves login issues if the password was changed or there was a typo before2 8.

2. If resetting the password doesn’t work or you don’t receive the reset email, check your spam/junk folder in case the email got filtered out.

3. Verify that you are using the exact same email address that your LIFELENZ account is registered with. Sometimes users have multiple emails and might use the wrong one.

4. If your account has been inactive for a while or if you are part of an organization, your account may need to be reactivated. In this case, contact your Client Success lead or LIFELENZ support via https://www.lifelenz.com/support providing your details so they can check your account status1 5.

5. On your Android device, after resetting the password, try logging in from a browser rather than the app to rule out app glitches.

Let me know if you tried resetting your password, and if you are receiving any error messages when you attempt to log in. I’m here to help you get this sorted! Are you satisfied with this plan to address your login issue so far?

Yes I did that and it not work and I caught my email and password and it still not let me in

Thank you for sharing that you've already reset your password and are confident the email and password you enter are correct but still cannot log in. Since the usual steps haven’t worked, let's explore a few additional possibilities and next steps:

1. Account Status Check:
It's possible that your LIFELENZ account has been deactivated, locked, or requires reactivation—especially if unused for a while or due to security reasons. I recommend contacting LIFELENZ support directly to verify your account status. You can submit your details here:
https://www.lifelenz.com/support
Please include your full name, email address, and a description of your login issue so they can assist you promptly1.

2. Verify Domain or Organization Login:
Some organizations use a custom domain or Single Sign-On (SSO) URL for logging in to LIFELENZ. Ensure you are logging in through the correct portal your company uses. If unsure, please check with your manager or IT department.

3. Try Logging in via Browser:
Since you have an Android device using the WebKit browser, try logging in at this link through your browser rather than the app:
https://courses.lifelenz.com/
Sometimes app-specific issues can interfere with logins.

4. Check for App or Browser Updates:
Ensure that your browser or the app is updated to the latest version available. An outdated app or browser can sometimes cause authentication problems.

5. Clear Browser or App Data:
Deleting cached data for the app or browser can resolve persistent login failures.

If after these steps you still can't log in, the best course is to contact support with your issue as they can check backend account details and security flags.

Would you like me to guide you on how to file the support request or help with any of these steps?

Are you satisfied with this plan?

I did that as well and they send me a password to use and that not working as well

I see that you’ve already tried resetting your password and even used the new password sent to you, but you still can’t log in. Since the usual steps haven’t helped, this points toward a deeper issue like an account lockout, server-side problem, or specific account configuration.

Here’s what I suggest next:

1. Contact LIFELENZ Support With Full Details:
Since the password reset isn't working even when using the provided new password, it’s best to escalate this directly to LIFELENZ support. They can check your account status, verify if any security blocks or lockouts are in place, and assist you further.
Use their support form here: https://www.lifelenz.com/support
Be sure to include your full name, exact email ([email protected]), what steps you have already taken, and the fact that the reset password isn’t allowing login1.

2. Double-Check Login URL and Domain:
If your company uses a custom LIFELENZ login page (sometimes organizations set up their own domain for login), verify you are using the correct URL. Login attempts with the wrong portal could reject your credentials2.

3. Try Logging in From a Different Device or Network:
Occasionally, device or network settings might interfere. If possible, try logging in from a different phone, computer, or on a different Wi-Fi network or mobile data to eliminate this factor.

4. Clear Cache & Data on App or Browser (If Not Done Recently):
Removing stored data can prevent stale info from blocking authentication.

Unfortunately, when reset passwords do not allow access, only the support team can access backend logs or make changes to your account.

Please let me know if you’d like help drafting the support message or navigating the support site. I want to ensure you get this resolved quickly!

Are you satisfied with this plan for moving forward?

I use a new phone and it didn't work as well is there way that same one can call me please because am a manager now and I really need this to work please help me

Thank you for sharing how important this is for you as a manager. I understand the urgency and want to make sure you get the personalized help you need.

Currently, LIFELENZ support primarily works through their online support system rather than direct phone calls. The fastest way to get dedicated assistance is to submit a detailed request here:
https://www.lifelenz.com/support

When you do, please include:
- Your full name
- Your manager role and company name
- The email you use to log in ([email protected])
- A description of what steps you’ve already tried (password resets, new device, etc.)
- Explain the urgency due to your managerial position

This will help their support team prioritize your case and possibly arrange a more direct contact if phone support is available for managers1.

As an immediate step, you could also try logging in via your browser at
https://courses.lifelenz.com/
if you haven’t done so already, to rule out app-related issues5.

Unfortunately, I don’t see phone support directly listed as an option, but the support team at LIFELENZ is responsive to managers' needs through their online support. If you'd like, I can help you draft the message to send to them now.

Would you like me to assist with that? Also, are you satisfied with this plan so far?