Hi there! I understand you’re facing an issue where episodes on the Viki app on your LG TV keep loading and won’t stream properly. Just to clarify, is this happening with all episodes or just specific ones? Also, have you noticed if the app freezes or the entire TV seems slow while this happens?

Meanwhile, I’ll share some troubleshooting steps that often help with this kind of problem:

1. Restart your LG TV and the Viki app: Turn off your TV completely, unplug it from power for about 1-2 minutes, then plug it back in and power on. Open the Viki app again and try streaming.

2. Check your internet connection: Ensure your Wi-Fi or wired connection is stable. You can test by streaming something else or using another device on the same network.

3. Clear the Viki app cache or data:
- On LG TVs, you can usually do this by going to the ‘Settings’ menu > ‘Apps’ > Find Viki > Clear cache or data.

4. Uninstall and reinstall the Viki app: Sometimes the app may have corrupted files.
- Go to your LG Content Store, uninstall Viki, then reinstall and log in again.

5. Update your LG TV firmware: An outdated operating system version can cause app issues.
- Go to Settings > All Settings > General > About This TV > Check for updates, and install any available.

6. Try another show or episode: Sometimes a specific episode file may have a problem.

If you’ve already tried some of these steps or if the issue persists, please let me know. We can explore some more advanced options or verify if there are any server-side issues with Viki.

Are any of these steps familiar to you so far? I want to avoid repeating what you’ve done.

Basic Troubleshooting - Viki Support
Viki app LG TV stuck loading - uninstall/reinstall method

This happens with every episode and only the Viki app on my Lg TV

Thanks for the details! Since the loading issue happens with every episode and only on the Viki app on your LG TV, it suggests the problem is isolated to the app or its interaction with your TV.

Let's try a focused set of steps built on the general troubleshooting but tailored to this persistent app behavior:

1. Log out and log back into the Viki app:
- Sometimes account session glitches can cause streaming hiccups. Log out from your profile within the app, then log back in.

2. Uninstall and reinstall the Viki app:
- Go to the LG Content Store, uninstall the app completely.
- Restart your TV (fully power off and unplug it for a minute).
- Reinstall the Viki app fresh and log in again.

3. Check LG TV firmware updates:
- Make sure your TV OS is fully updated as app compatibility can depend on this. Settings > All Settings > General > About This TV > Check for updates.

4. Network check:
- Confirm your TV’s network speed and stability. You can try switching between Wi-Fi and wired Ethernet (if possible) to see if it improves streaming.

5. Try a different device:
- To isolate if it’s TV-specific, try logging into Viki using the same account on your iPhone or another smart device on the same network. If episodes stream fine elsewhere, it further confirms a TV app or firmware issue.

If you try these and the problem still persists, the issue might be deeper—like an app compatibility problem with this LG TV model or specific Viki server-side issues affecting LG devices. In that case, you can reach out to Viki’s direct support via [email protected] for specialized assistance, referencing that this happens on every episode on LG TV only.

Here’s a helpful link to Viki’s official LG app troubleshooting steps for your reference:
Viki Support - How Do I Watch Viki on LG TV?

Does this plan sound good? Have you already tried any of these steps? I’m here to guide you through them!