Hi there! I’d love to help you get the Viki app working on your Android device. To better assist, could you tell me a bit more about what happens when you try to use the app? For example, does it fail to open, crash, freeze, or show an error message?

Meanwhile, here are some standard steps that often fix common issues on Android devices like yours:

1. Log out and log back in: Sometimes refreshing your account connection helps.
2. Restart your device: A simple reboot can clear temporary glitches.
3. Make sure the app is updated: Go to the Google Play Store and check if there’s a newer version of Viki available.
4. Clear the app cache: This removes temporary files that might be corrupted.
- Go to Settings > Apps > Viki > Storage > Clear Cache.
5. Reinstall the app: Uninstall Viki, then reinstall it fresh from the Play Store to fix corrupted files.
6. Check your storage capacity: Make sure your device has enough free space; low storage can cause apps to misbehave.

If you've tried any of these already, please let me know which ones so I can suggest more advanced options. Also, does your app give any specific error message or code? That info can help pinpoint the issue.

Looking forward to your reply!

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