Hi there! I’m sorry to hear that some episodes on your new Kindle stick are kicking you out during playback. Let’s see if we can pinpoint the issue and get you watching smoothly.

Could you tell me a bit more about what exactly happens when it kicks you out? For example, does the app close completely, do you get an error message, or does it return you to the home screen? Also, does this happen on specific episodes or any episode after a certain point?

In the meantime, here are some straightforward steps you can try to fix playback crashes on the Viki app for your device (Kindle with Android 9):

1. Restart the App: Completely close the Viki app, then reopen it. Sometimes, this refresh can clear temporary glitches.

2. Clear Cache:
- Go to your Kindle’s Settings.
- Tap on “Apps & Notifications,” then select Viki.
- Tap on “Storage” and then “Clear Cache.”
This helps remove temporary files that could be causing playback issues.

3. Check for App Updates:
- Open the Google Play Store on your Kindle.
- Search for Viki and see if there’s an update available. Installing the latest app version often fixes bugs.

4. Check Internet Connection:
Since streaming videos require good bandwidth, ensure your Wi-Fi is stable and fast enough. Try switching to a different network if possible.

5. Reboot Your Device: Sometimes a full device restart clears minor software hiccups.

If these steps don’t stop the crashing, it might be related to a specific bug with those episodes or an issue with DRM (digital rights management) protections on some videos, which can cause playback problems on certain devices.

Could you also let me know if you experience issues with all episodes from a particular series, or just random episodes across different shows?

I’m here to help until this is sorted out!