Hi there! Thanks for reaching out about your Roku TV issue with the Viki app. Just to get a clearer picture: you mentioned some episodes play fine, but others crash and kick you back to the Roku home screen—is that right? Does this happen with specific shows or episodes, or randomly? Also, have you tried any fixes yet, like restarting the Roku or updating the Viki app?

In the meantime, here are some generally effective steps you can try to solve crashes like this:

1. Restart the Roku device: Sometimes temporary glitches cause apps to misbehave. Go to Home > Settings > System > Power > System restart (or just unplug the Roku from power for 10 seconds if that option is unavailable).

2. Check your internet connection: Make sure you have a stable and strong Wi-Fi signal. Streaming apps like Viki can crash if the connection drops or slows.

3. Update Roku and Viki app: Ensure your Roku firmware and the Viki channel are up to date. Outdated software can cause compatibility issues.

4. Reinstall the Viki app: Uninstall the Viki channel from your Roku, then reinstall it. This refreshes the app and clears potential corrupted data.

5. Clear cache if possible: Roku doesn't have a direct cache clear, but restarting the device and reinstalling the app serves a similar function.

If after these steps the problem persists and crashes only happen on select episodes, it could be related to the content files or a server-side issue with Viki.

Would you like me to guide you through any of these steps on your Roku TV? Also, knowing if you’ve tried any will help me suggest the best next move.

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