Hi there! I understand that some episodes in the Viki app crash and kick you out, especially after you downloaded them. To help you better, could you let me know if this happens with every downloaded episode or just specific ones? Also, have you tried watching these episodes while connected to the internet, or only offline?

Meanwhile, here’s a step-by-step approach we can try to resolve this issue on your Kindle device with Android 9:

1. Check Storage Space
Ensure your device has enough free storage, as insufficient space can cause downloads or playback issues.

2. Clear Viki App Cache
- Go to your device’s Settings > Apps > Viki.
- Tap Storage, then Clear Cache. This clears temporary files without deleting downloaded shows.

3. Update the Viki App
Even if you just downloaded it, check if there’s an update available in the Amazon Appstore or Google Play Store. Updates often fix bugs causing crashes.

4. Reinstall the App
If clearing cache and updating don’t help:
- Uninstall the Viki app (hold the app icon and select uninstall).
- Restart your Kindle.
- Reinstall the Viki app fresh, then sign back in.

5. Try Streaming Instead of Offline Playback
Check if watching the same episodes while connected to WiFi works without crashing. This can help determine if the issue is with downloaded files.

6. Check for Android System Updates
Sometimes app compatibility improves with system updates. Go to Settings > System > System Update and install any pending updates.

If after these steps the problem persists, there could be a specific conflict with some downloaded files or app permissions on your device. At that point, I may suggest contacting Viki support with details like the app version and specific episodes causing crashes, so they can investigate further.

Let me know how these go or if you’ve already tried some of these! We’ll get this sorted out together.

Are you satisfied with this initial solution I provided?