Hi there! I want to make sure I understand your issue clearly. When you say the Hi.AI app "takes me to the ladder screen," are you referring to the app redirecting you unexpectedly to a screen called "ladder"? Could you describe what you see on that screen or what you're trying to do before it happens? Any extra details would really help me guide you through a fix.

In the meantime, an issue like this sometimes happens if the app's display is not properly fitting your screen or there's a navigation glitch. Let's try a couple of quick steps to start:

1. Close the Hi.AI app completely and then reopen it. Sometimes a fresh start resets the screen it opens to.
2. Check if your Windows scaling settings might be affecting the app. Right-click your desktop, select Display settings, and see if your scaling is set to 100% or something else. Setting it to 100% can help apps display correctly.
3. Update the Hi.AI app to the latest version, if you haven't already, as updates often fix navigation bugs.
4. If you have any antivirus or firewall software, temporarily disable it to test if it’s interfering with the app's normal operation.

If the issue persists after these steps, let me know what you find or if any errors pop up. Then I can help you dig a bit deeper or explore advanced fixes. How does that sound?