Hi there! I see your Hi.AI app is stuck on the loading screen with the chat showing "connecting" and the explore page giving a network error. Let's get this sorted out for you.

First, a couple quick questions to better understand your situation:
- Are you on Wi-Fi or mobile data when trying to use the app?
- Have you noticed if the problem happens all the time or just sometimes?
- Have you already tried restarting your phone or the app itself?

Meanwhile, here’s a step-by-step guide to try fixing this kind of issue on your Android 10 device with the WebKit browser:

1. Check Internet Connection
Make sure your device is connected to the internet and the connection is stable. Try opening a website in your browser to confirm connectivity.

2. Toggle Airplane Mode
Turn on Airplane mode for about 10 seconds, then turn it off. This resets your device’s network connections.

3. Clear App Cache and Data
- Go to Settings > Apps > Hi.AI
- Tap on Storage
- Tap “Clear Cache” first
- If problem persists, tap “Clear Data” (Note: this may log you out and erase some app settings)

4. Restart Your Device
Power off your device completely and then turn it back on to refresh system resources.

5. Update the App
Check Google Play Store for any available updates for Hi.AI and install them.

6. Reinstall the App
If updates don’t help, uninstall the app then reinstall it from the Play Store.

7. Check for System Updates
On your Android 10 device, go to Settings > About phone > System updates to make sure your OS is up to date.

If none of these steps solve the problem, there might be a server-side issue, or a deeper networking conflict.

Also, since the error affects both chat connection and explore page, double-check that the app has the necessary permissions for network access in your device settings.

Let me know what you’ve tried so far and the results, and I’ll guide you from there!

Are you satisfied with the troubleshooting steps I shared so far?

The app isn't available in the app store in my country , yesterday it was working fine ,last night ,it started this problem ,could it be a problem from the app side and please fix it ,

Thanks for the extra info! Since the app was working fine yesterday and now suddenly shows connection issues while it’s no longer available in your country’s app store, it’s quite possible there is a service disruption or the app was removed or restricted in your region recently.

Unfortunately, I don’t have direct control to fix the app or its availability on app stores, but here are a few things you can consider:

1. App Service Status
Sometimes apps face temporary server-side problems causing connectivity errors like you described. These usually get resolved by the developers quickly. I recommend checking Hi.AI’s official website or social media channels for any announcements about outages or regional restrictions.

2. Using an APK (Android Installer File)
Since it’s not in the app store in your country, you might be able to download the Hi.AI app APK from a trusted source online. This would let you install the app directly on your Android device. Be sure to only use reputable APK sites to avoid security risks. You’ll also need to enable “Install from Unknown Sources” in your Android settings under Security or Apps.

3. VPN Workaround
If the app or services are region-restricted, you could try using a VPN set to a country where the app is available. This might help with downloading or accessing the app’s features, but some VPNs can slow down your connection or cause other issues.

4. Contact Developers Support
Since this appears to be an app-side or region-related issue, contacting Hi.AI support directly might help you get specific guidance or timelines for a fix or alternate access. Usually, they have channels like email or chat on their website.

To sum up, it most likely is something on the app side or due to regional restrictions as you suspect. I’m here to help you walk through any installation or connection attempts if you decide to try the above.

Would you like me to guide you step-by-step on safely installing the APK or using a VPN? Or would you prefer to wait for an official fix or update?

Are you satisfied with this explanation and options so far?