Hi! I understand the Hi.AI app itself opens but the bots won’t load, and you get a message asking you to check your internet, even though your connection seems fine. Let's get this sorted out.

To help me guide you better, could you please confirm a couple of things?
1. Are you using the Hi.AI app on your Kindle device, or accessing it through a browser on the Kindle?
2. When you say "bots not loading," do you see any error messages besides the internet check one?
3. Have you tried any fixes already, like restarting the app or the device?

In the meantime, here’s a step-by-step approach to troubleshoot:

1. Check Internet Connection in Detail
Even if the internet seems fine, sometimes apps have trouble connecting due to DNS or network filters. Try switching between Wi-Fi and mobile data (if available) to see if that helps.

2. Clear App Cache and Data
On your Kindle (Android OS 11), go to Settings > Apps > Hi.AI app > Storage, then tap “Clear Cache” and “Clear Data.” This can reset temporary files that might be causing loading issues.

3. Log Out and Log Back In
Sometimes, your session might get stuck. Log out of your Hi.AI account within the app, then log back in. This refreshes your credentials and connection.

4. Update or Reinstall the App
Check the Amazon Appstore for updates to Hi.AI. If there’s nothing new, try uninstalling and reinstalling the app, which can fix corrupted files.

5. Check for Server Issues
Occasionally, the bot service itself might be down or under heavy traffic. Waiting a few minutes and retrying can help. You can also check community forums or the app’s social media for outage reports.

6. Disable VPN or Proxy if Active
If you use any VPN or proxy on your Kindle, try disabling it, as it might interfere with the app’s connection.

If after trying these you still face problems, please let me know what steps you’ve completed and any error messages you get. That way, I can suggest more advanced options.

Are you satisfied with this troubleshooting plan so far? I’m here to help!