If the BCBSM app opens to a blue screen and is unresponsive, follow these steps to resolve the issue:

1. Close and Restart the App:
- Completely close the BCBSM app on your device.
- Restart the app to see if it resolves the issue.

2. Check for Updates:
- Ensure your device is running the latest version of the app.
- For iOS, go to the App Store and check for updates under the "Updates" tab.
- For Android, open the Google Play Store, search for the BCBSM app, and see if an update is available.

3. Reboot Your Device:
- Sometimes, a simple restart of your device can fix app-related issues.
- Power off your device completely, then turn it back on.

4. Clear App Cache (Android Devices):
- Go to your device’s Settings.
- Navigate to Apps or Application Manager.
- Find the BCBSM app and tap on it.
- Select "Storage" and then tap "Clear Cache". This can alleviate issues related to stored data.

5. Uninstall and Reinstall the App:
- Uninstall the BCBSM app completely from your device.
- Reinstall it by downloading it again from the App Store or Google Play Store.

6. Check Internet Connection:
- Make sure you have a stable internet connection (Wi-Fi or cellular data).
- Try switching between Wi-Fi and mobile data to see if the issue persists.

7. Contact Customer Support:
- If the problem continues, reach out to BCBSM customer service at 1 (313) 225-9000 for further assistance. They may provide specific troubleshooting steps or identify if there’s a known issue with the app.

By following these steps, you should be able to resolve the blue screen issue with the BCBSM app. If needed, more information about the app can be found at the official download page - learn more or on the App Store - learn more.