[Investing.com] Live chart tool is not show

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dhananjay jadhav
5 months ago In Investing.com
live chart tool is not show

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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5 months ago

Hi! I’m Benjamin Carter, here to help you with the live chart tool not showing on the Investing.com app. Just to clarify, are you experiencing this issue on the desktop web version through your WebKit browser on Windows 10, or are you using the Investing.com mobile app? Also, is the problem that the live charts never load, or do they appear but then freeze or disappear? This will help me guide you better.

In the meantime, here’s a step-by-step approach we can try to troubleshoot the issue:

1. Check Your Internet Connection
Ensure you have a stable internet connection, as live charts need continuous data streaming.

2. Clear Browser Cache and Cookies
Since you’re on Windows 10 with WebKit-based browser, clearing the cache might remove any corrupted files affecting the chart display. In your browser settings, look for "Clear browsing data" and clear cache and cookies.

3. Update Your Browser
Make sure your WebKit browser is up to date. Outdated versions sometimes have compatibility issues with real-time web tools.

4. Disable Browser Extensions or Ad Blockers
Sometimes extensions block scripts needed for live charts. Temporarily disable them and refresh the page.

5. Try Incognito/Private Mode
Open a private browsing session to see if the charts load correctly there, which can indicate if extensions or cache are causing the problem.

6. Check Investing.com Service Status
Rarely, the live data service can be down or experiencing issues. You can check sites like Downdetector to see if Investing.com reports outages.

7. Refresh the Page or Restart Browser
A simple reload or restart often resolves transient problems with data feeds.

8. Try a Different Browser
If the issue persists on WebKit, test with Chrome or Edge to see if the problem is browser-specific.

If after these steps the live charts still do not display, please let me know what you have tried and the exact behavior you see (any error messages, blank space, spinning icon, etc.). That way, I can assist you further with advanced troubleshooting.

Are you satisfied with the initial guidance, or shall we dive deeper based on the info you provide?

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