Hi there! I understand your mbrace system is having trouble locating your vehicle — let’s get to the bottom of this. To start, could you share a bit more about what’s happening? For example:

- Are you seeing any error messages in the app?
- Has this problem occurred suddenly, or has it been ongoing?
- Have you tried any steps already like restarting the app or your device?
- Is your vehicle within usual range, or might it be farther away (sometimes location services behave differently based on distance)?

Knowing these details will help me guide you better.

Meanwhile, here are some common checks that usually help:

1. Check your mbrace subscription status: Expired subscriptions can cause loss of tracking features.
2. Verify vehicle’s telematics system status: Sometimes, your vehicle’s system may need a reset or update.
3. Log out and back into the app: This can refresh your account connection.
4. Ensure your vehicle has proper network connectivity: Location demand relies on your car’s connection to the cellular network.
5. Try ‘Vehicle Finder’ command in the app: Tap the vehicle finder feature to send a location request.

If you’ve done all these and still no luck, it may be due to legal or security restrictions that prevent location sharing if the vehicle is too far — for example, more than a mile away — or a system issue on mbrace’s backend1.

Could you please try the above and update me on what you observe? We can then dive deeper with some advanced troubleshooting.