Hi there! I see you're having trouble with the SeTracker2 app saying your watch's registration code is incorrect. Let's work through this together to get your watch connected.

First, just to clarify, could you tell me how you're entering the registration code? Are you typing it manually or scanning the QR code on the watch? Also, have you checked whether you are selecting the correct region in the app (like Europe and Africa, Asia, etc.) when registering?

In most cases, the following steps help resolve the "registration code incorrect" issue:

1. Double-check the registration code: This code is usually found on the watch box or under the QR code sticker on the watch itself. Make sure there are no spaces or extra characters when entering it manually.

2. Use the QR code scanning option if possible: Scanning is less error-prone than typing the code.

3. Check the region selection in the app: When registering, select the right server region matching where your watch is from (e.g., Europe/Africa, Asia) — this is crucial as the registration code is linked to regional servers.

4. Verify SIM card and signal on the watch: If your watch has a SIM card, ensure it is inserted correctly and has mobile network coverage, preferably in an open outdoor area. Sometimes the watch losing signal can cause registration errors.

5. Restart device and app: Close the SeTracker2 app completely, restart your iPhone, and reopen the app to try again.

If you’ve already tried these, please let me know which steps you’ve done and what exactly happens when you enter the code—any error messages or app behavior details will help me guide you better.

I’m here to help you get this sorted out!

I just factory reset it and it still doesn’t work

Thanks for letting me know you've already factory reset the watch. That’s a helpful step. Since the issue persists, let’s try a few more focused steps to get around the registration code error:

1. Confirm Device Authenticity and Code Source:
Sometimes, the registration code won’t be accepted if the watch is a counterfeit or if the code doesn't match the SeTracker2 database. Please ensure the watch is an official model compatible with SeTracker2. The registration code should be the exact Device ID or IMEI number found on the watch box or in the watch’s settings under “About Device.” If you’re entering an arbitrary number, that could be the cause of the problem.

2. Check Network Signal Outdoors:
Bring the watch outside where it can get a strong mobile signal, especially if it uses a SIM card. A poor or missing signal can cause the registration to fail despite correct credentials1.

3. Select the Correct Region/Server in the App:
During registration, selecting the wrong region/server will cause it to reject the code. Please verify you are choosing the correct region that corresponds to your watch’s origin and SIM card (e.g., Asia, Europe/Africa, or Americas).

4. Try Adding Device Through “Add device by IMEI” Option:
In the SeTracker2 app, instead of scanning QR code or manual code entry, try the option “Add Device by IMEI” and enter the IMEI number manually. This sometimes bypasses registration code mismatches.

5. Verify Watch SIM Card Service:
If the watch uses a SIM card for connectivity, confirm with your carrier that the SIM is active, supports data, and is properly set up (APN settings might be needed).

6. Update App to the Latest Version:
Since you are using iOS 18.7, make sure the SeTracker2 app is updated from the App Store to avoid any compatibility bugs.

If after these steps you still can’t register with the code, it might be an issue related to the backend database or a counterfeit device which does not pair properly with SeTracker22.

Would you be able to tell me:
- The exact message displayed when registration fails?
- Which method you use to input the code (manual/QR scan/IMEI entry)?
- Where you got the registration code from (watch box, watch screen, manual)?

This info will help me pinpoint the issue further. Let’s get this working for you!

How do I know if it is official and real?

Great question! SeTracker2 is indeed an official app designed to work with many kids' GPS smartwatches. It is available on both the Apple App Store and Google Play, with millions of downloads and ongoing updates to improve security and functionality2 7.

To be sure your watch is an official and compatible device:

1. Buy from reputable sellers or official stores: Watches purchased through trusted retailers or the official brand's website are more likely authentic.

2. Check packaging and documentation: Official watches typically come with clear branding, a manual, and a registration code or IMEI number that you can use in the SeTracker2 app.

3. Verify the Device ID or IMEI number: You can check the IMEI on the watch box or inside the watch settings. If the number is missing or doesn’t match the registration code, it might be a counterfeit.

4. SeTracker2 website and support: The app and its official website like setracker.eu provide FAQs and support confirming compatibility with genuine devices3.

If your watch or registration code isn’t recognized by the app even after correct region selection and code entry, there’s a chance the watch may not be genuine or compatible.

Let me know if you want help verifying the IMEI or Device ID you have! That can help confirm if your watch is officially supported.

The registration code is different to the IMEI code but I’ve used this app last year and it worked perfectly fone

Thanks for that context! Since you mentioned the registration code is different from the IMEI and you’ve used the app successfully before, that helps narrow things down quite a bit.

With SeTracker2, it’s important to understand that the registration code (Reg Code) is often different from the IMEI number. The app usually requires the registration code, which is typically a unique ID printed beneath or near the IMEI on the watch or box—sometimes labeled as “Reg Code” or “ID.” Using the IMEI instead of the registration code (or vice versa) can cause the “registration code incorrect” error, even if both are valid numbers.

Since you’ve used the app before without issues, a few things might be causing the current problem:

1. Region Setting Has Changed:
Check that the region/server selected in the app matches what you used last year. If the region does not match your watch's origin, the app won’t recognize the registration code.

2. App or Firmware Update Changes:
The app or the watch firmware may have updated, causing a mismatch or requiring a fresh re-registration using the exact registration code again.

3. Watch Reset Reset Registration:
Factory resetting the watch may have required you to re-enter the registration code exactly as before using the “Add device by registration code” option, not the IMEI.

To confirm, try this:

- Find the registration code—look carefully underneath the IMEI on the watch or box. It is usually a different number than the IMEI and may start with letters or numbers.
- In SeTracker2 app, choose “Add Device by Registration Code” and enter only that registration code—not the IMEI.
- Make sure the region/server you select exactly matches what you used before.
- If you get stuck, you can also try the “Add Device by IMEI” option, but for your watch, it sounds like the registration code method is the right one.

For more guidance, this official tutorial explains that the registration code should be used and that the IMEI and registration code can differ1 10.

Could you check the watch or box again and tell me exactly what codes you see there and which one you’re entering into the app? That way I can help you verify we’re using the right one.

Are you satisfied with this approach so far? If you want, I can guide you through the process step-by-step.