Hi! I see you're having trouble with the registration code for your watch on the SeTracker2 app on your iPhone running iOS 18.7. That's something we can definitely work through together.

First, just to clarify:
- Are you entering the registration code manually, or using the QR code scan?
- Where exactly are you getting the registration code from? (e.g., watch packaging, device screen, SIM card info)
- Have you checked that the code is entered exactly as shown, including any uppercase/lowercase letters or numbers?

While you confirm that, here are some common things to try:

1. Make sure the registration code matches the watch’s IMEI or ID: The code should be on a sticker on the watch or in the user manual. It’s very important to use the exact correct code. Sometimes the watch’s firmware update or using a counterfeit-like watch can cause the code to be rejected.

2. Try scanning the QR code instead of manual entry: If the watch has a QR code for registration, use your phone camera through the app’s registration screen to scan it directly. This avoids typing errors.

3. Check your network connection: Ensure your iPhone has a stable internet connection during registration. Also, verify the watch has proper signal if it uses a SIM card.

4. Restart both devices: Power off and on both your iPhone and the watch, then try registering again.

If you’ve tried these and it still says incorrect, the app’s database might not recognize the code due to firmware or watch model issues. You could try contacting the seller to confirm the watch’s compatibility and firmware status.

Would you mind sharing if you used the QR code or manual code, and if you’ve done these steps already? That way I can guide you more precisely.

I’ve used this app before and I already factory reset it and it still doesn’t work the IMEI and reg code are different but the IMEI code is the same on the back and in the watch. The watch’s brand is watchAOS and I’ve used this app before last year but I forgot the login and everything this is a new device aswell

Thanks for the details! Since you mentioned that the IMEI and registration code differ but the IMEI matches the one on the watch, and that the watch brand is WatchAOS, here’s what I recommend next:

1. Use the IMEI as the registration code: Many WatchAOS devices require you to use the IMEI number (the unique 15-digit number on the back and in settings) as the registration code in SeTracker2. Since your IMEI matches, try entering the IMEI in the registration code field instead of the different code you have.

2. Create a new account with correct region: Since you’ve lost your login from before, create a new SeTracker2 account and when registering the watch, choose the appropriate region (e.g., Europe, Africa, or Asia) that matches your location. The region must match the watch’s firmware and SIM card settings.

3. Check SIM card and network: Make sure the SIM card inside the watch is active and set up with data. The watch must have a mobile connection to register successfully.

4. Confirm firmware compatibility: Your watch’s firmware should match SeTracker2’s supported devices. WatchAOS watches sometimes have firmware that is incompatible with SeTracker2 if the watch is counterfeit or an older model.

5. If registration still fails: It can be that the device’s IMEI is not yet programmed in SeTracker2’s server database, especially with new devices or models. In that case, you might need to:
- Contact the watch seller to confirm the device’s authenticity and firmware version.
- Ask if they can help register the device or supply a correct registration code.
- Alternatively, wait a short period as sometimes the database updates.

To summarize, try using the IMEI as registration code on a new SeTracker2 account, ensure the correct region is selected, and verify the SIM inside the watch is active and data-enabled. If none of this works, contacting the seller or the place of purchase for code verification or firmware update can help.

If you want, I can guide you step-by-step through the new account creation and registration with these tips.

Are you comfortable trying these steps?

I don’t have the sellers contacts

I understand you don’t have contact information for your seller, which makes things a bit trickier but not impossible to resolve. Let me help you with options to move forward without needing seller support:

1. Use the IMEI as your registration code in a new SeTracker2 account: Since this is a new device, create a new SeTracker2 account on your iPhone, choosing the correct region for your location. When adding the watch, enter the IMEI number (the 15-digit number on the back or in the watch’s settings) as the registration code. This method often works for WatchAOS watches even without the seller's code.

2. Check SIM card and mobile network inside the watch: Make sure the watch’s SIM card supports mobile data and is active. This is essential for registration and syncing. You might need to remove and reinsert it or try a different SIM card if possible.

3. Wait for server syncing: Sometimes new devices or IMEIs take a while to be added to the SeTracker2 server database. If the registration code is rejected initially, try again after a few hours or a day.

4. Refer to official SeTracker2 support resources: You can look through detailed user guides and FAQs from SeTracker2’s official website (setracker.eu) and community forums for advice tailored to WatchAOS watches and registration problems.

5. Try alternative apps: If SeTracker2 continues to reject your watch’s IMEI, some users try other compatible apps recommended for their watch brand or generic GPS tracker apps, but official support is always best.

Here is a helpful user manual and FAQ that may guide you through the registration and SIM setup: https://setracker.eu/faq 6.

If these steps don’t resolve the registration error, I can help you escalate this to SeTracker2 higher-level support directly at [email protected].

Would you like me to walk you through creating a new account and registering the watch step-by-step now?

I’ve used this app before and I already factory reset it and it still doesn’t work the IMEI and reg code are different but the IMEI code is the same on the back and in the watch. The watch’s brand is watchAOS and I’ve used this app before last year but I forgot the login and everything this is a new device aswell I have already tried logging in multiple times and it still doesn’t work

Thanks for the extra details—you’ve already factory reset the watch, tried multiple logins, and noted the IMEI and registration code don’t match. That gives us a clearer picture.

Here’s what I suggest based on the common issues with WatchAOS devices and SeTracker2 registration:

1. Use the IMEI number as the registration code: Despite having a separate registration code, with WatchAOS watches the IMEI (the 15-digit number found on the watch’s back and device info) is often the correct registration code to enter into SeTracker2. This aligns with common guidance on WatchAOS watch registration1.

2. Select the correct region during registration: When creating your new SeTracker2 account, be sure to pick the region that matches your location (e.g., Europe, Africa, Asia). WatchAOS watches’ firmware and SIM compatibility depends on this setting5.

3. Check your SIM card and APN settings on the watch: The watch’s SIM must be active and properly configured with the correct Access Point Name (APN) settings so SeTracker2 can connect through the cellular network. Sometimes swapping the SIM or resetting APN helps resolve registration issues2.

4. Wait a little and retry: The app’s server database might take some time to register new IMEIs, especially for new devices. Reattempting the registration after several hours or a day can sometimes work.

5. Confirm device authenticity: Some reports link registration code mismatch issues to counterfeit or incompatible devices whose IMEIs aren’t recognized in SeTracker2’s database, causing “incorrect code” errors3.

Since you don’t have the seller contact, these steps are your best bet. If after trying them you still face issues, you can escalate by emailing SeTracker2 support directly at [email protected] with your watch’s IMEI and detailed description of the problem.

Would you like me to guide you through new account setup and inputting the IMEI to register your watch? Or any other step explained in detail?

I’ve used this app before and I already factory reset it and it still doesn’t work the IMEI and reg code are different but the IMEI code is the same on the back and in the watch. The watch’s brand is watchAOS and I’ve used this app before last year but I forgot the login and everything this is a new device aswell I’ve tried every log in and I used to have an account that the watch was linked to but I no longer have access to that account

Hi again! Thanks for all the details you shared. Since you mentioned you've already factory reset your WatchAOS device, tried using the app before but lost access to your old account, and the IMEI and registration code are different—with the IMEI matching what's on the watch—let’s focus on what to do next.

Here’s a step-by-step plan tailored to your situation:

1. Create a New SeTracker2 Account with the Correct Region:
Since you don’t have access to your previous account, it’s best to start fresh. Download and open SeTracker2, select “Register,” and fill in your information. When asked for the region, make sure it matches where the watch is used (e.g., Europe, Asia, Africa). The region must match the watch’s firmware and SIM settings for successful registration.

2. Use the IMEI Number as the Registration Code:
For WatchAOS watches, it’s typical to register using the IMEI number (usually a 15-digit code found on the back of your watch or in the watch’s settings) instead of the “registration code” printed elsewhere or on packaging. Input the IMEI as your registration code on the new account.

3. Verify the SIM Card Setup on the Watch:
The watch’s SIM card must be active and have mobile data enabled. This allows the watch to communicate with the SeTracker2 app servers. Remove and reinsert the SIM to ensure good contact or try another compatible SIM if possible. Confirm the APN settings on the watch match your carrier’s parameters.

4. Try to Register Your Watch in Open Area with Good Signal:
To avoid signal-related registration failures, make sure both the watch and your phone are in open areas with strong cellular and internet signals.

5. Wait and Retry If Needed:
Sometimes, especially with newer devices or after factory resets, the IMEI may not yet be registered on the SeTracker2 backend. Trying again after a few hours to a day can resolve this.

6. If Registration Still Fails:
Since you don’t have the seller’s contact, and considering the previous account is inaccessible, your last option is to reach out directly to SeTracker2’s official support team. Provide them with your watch’s IMEI, a description of your problem, and steps you’ve tried. Their support email is: [email protected].

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Just as an extra note—some users have reported that when a watch has already been registered to an account, it cannot be easily re-registered to another account without the original login, which might be why your IMEI/registration code mismatch is an issue. However, new devices typically shouldn’t have this problem.

If you want, I can walk you through creating the new account and entering the IMEI step-by-step right now, or help draft an email to the official support. How would you like to proceed?

Are you satisfied with this approach?