[CAMPING-CAR PARK] Registered user but unable to login on the app with either email or phone password reset

J
John DYMEL
1 year ago In CAMPING-CAR PARK
Registered user but unable to login on the app with either email or phone password reset

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Hello! I understand you're a registered user but having trouble logging into the CAMPING-CAR PARK app, even after trying to reset your password via email or phone. Let’s see if we can sort this out together.

First, to clarify a couple of things:
1. When you try to log in, are you getting any specific error messages? For example, "incorrect email," "password incorrect," or something else?
2. When you do the password reset, do you receive the reset email or text on your phone? Or is there an issue receiving it?
3. Are you using the latest version of the CAMPING-CAR PARK app on your Windows device?

While you check on these details, here is a recommended step-by-step approach:

1. Verify App Version
Ensure your app is fully updated to the latest version, as some users have reported login issues with outdated versions.

2. Password Reset via Official Site
Rather than resetting within the app, please try resetting your password on the official CAMPING-CAR PARK password reset page:
Reset Password | CAMPING-CAR PARK
Enter your registered email to get the reset link. Check both your inbox and spam/junk folder.

3. Email and Phone Credentials Matching
Double-check that the email or phone number you use to log in matches exactly what you registered with, including country codes for phone numbers.

4. Clear App Cache or Reinstall
Sometimes clearing the cache or reinstalling the app can fix issues caused by corrupted data.

5. Try Login on Another Device or Browser
Check if you can log in through the website on a browser or a different device to isolate whether it’s app-specific.

If after these steps you still can’t log in or reset your password successfully, there might be an account issue that needs manual intervention.

If you want, I can help you escalate this to CAMPING-CAR PARK support via email, where they can check your account status? Their support address is [email protected].

Let me know what you find after trying these steps, and we’ll take it from there! Are you satisfied with this plan so far?

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