Hi there! I see you’re encountering a black screen when using the Onfido app. I’d like to help you get this resolved. To start, could you tell me a bit more about when exactly the black screen appears? For example, is it when you open the app, when it tries to access the camera, or during a specific step of verification?

Meanwhile, the black screen issue often relates to camera or microphone permissions not being granted, or sometimes the app having trouble accessing the hardware on your device. Since you’re using Windows and a WebKit-based browser, here are some steps to try:

1. Check Browser Permissions:
- Go to your browser’s settings (usually under Privacy or Site Settings).
- Look for Camera and Microphone permissions.
- Make sure Onfido’s website or app is allowed to access both your camera and microphone.

2. Restart the Browser and Computer:
- Close your browser completely and re-open it.
- If the issue persists, reboot your Windows machine. This often clears up hardware access glitches.

3. Try a Different Browser:
- If possible, test Onfido using another browser like Chrome, Firefox, or Edge to see if the problem is browser-specific.

4. Update Your Browser:
- Ensure your browser is the latest version since outdated browsers can cause issues with camera access.

5. Clear Browser Cache:
- Sometimes, corrupted cache data can cause display problems. Clear the cache and cookies and try again.

If you’ve already done these or if the black screen happens at a specific step (like when uploading a video or taking an ID photo), please let me know so I can guide you with more targeted steps.

Does any of this sound like what you are experiencing so far?