Hi there! I understand that when you try to scan a driver’s license with the Onfido app, instead of capturing a photo, a video starts that never ends. Let's get this sorted out together.

To help me better understand, could you tell me:
- Are you using the Onfido app on a browser or through a mobile app?
- Have you granted camera permissions on your device for the app or browser?
- Is this happening consistently with all scans or only with this particular license?

While you provide that, here's a step-by-step approach to tackle the issue on your Windows device:

1. Check Camera Permissions: Make sure the Onfido app or the browser you use has permission to access your camera. In Windows 7 (version 6.1), this usually means checking settings inside the app or browser since the OS itself doesn’t have a centralized camera permission panel as newer Windows versions do.

2. Close and Restart the App or Browser: Sometimes, a stuck video might be a temporary glitch. Completely close the app or browser, then reopen and try again.

3. Clear Browser Cache or App Data: If you use a web browser, clear its cache and cookies to ensure no corrupted data is causing the scanning process to misbehave.

4. Try a Different Browser: If scanning via a browser, try switching to a different one (e.g., Chrome, Firefox, Edge) to see if the issue persists.

5. Ensure Firmware and Drivers Are Updated: Verify your webcam drivers are up to date. Outdated or incompatible drivers can cause camera capture issues.

6. Check for Onfido App Updates: Whether on mobile or desktop, make sure you’re running the latest version of the Onfido app.

If these don’t resolve the issue, more advanced troubleshooting may be needed, such as checking network connectivity or contacting Onfido support to check if there are any ongoing server-side issues related to video captures. Sometimes repeated or stuck video attempts can be linked to server processing failures.

Let me know which steps you’ve already tried or if you need guidance walking through any of these. We can definitely get you back on track!

Are you satisfied with this solution so far?