[FlareFlow] Bought FlareFlow but it won’t open to new episodes

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Kathleen Bodley
11 months ago In FlareFlow
Bought FlareFlow but it won’t open to new episodes

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Emily Roberts

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11 months ago

Hi there! I understand you’ve bought FlareFlow and it’s not opening to new episodes for you. I’m here to help you get that sorted out. To start, could you tell me a bit more about what happens when you try to open new episodes? For example, do you see any error messages, does the app freeze, or does it just not load anything? Also, have you tried anything already to fix it, like restarting the app or your iPhone?

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Kathleen Bodley
11 months ago

Says I have to subscribe but I already did

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Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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11 months ago

Thanks for that info! Since FlareFlow is saying you need to subscribe even though you've already done so, it sounds like the app might not be recognizing your subscription properly. Let's try a few things to get this fixed:

1. Check Your Subscription Status in the App Store
Open the Settings app on your iPhone, tap your name at the top, then tap "Subscriptions." Make sure your FlareFlow subscription is showing there as active and not expired or canceled.

2. Restore Purchases in FlareFlow
Open FlareFlow, go to the app's settings or account section, and look for a "Restore Purchases" button. Tap that to refresh your subscription status with the app.

3. Make Sure You're Logged Into the Correct Apple ID
Sometimes if you're logged into a different Apple ID than the one that purchased the subscription, the app won't detect it. Double-check the Apple ID in Settings to confirm it's the one you used to subscribe.

4. Restart the App and Your iPhone
Close the app completely (swipe it away from the app switcher) and reboot your iPhone. Then open the app again and see if it recognizes your subscription.

If you've tried all these steps already, let me know so we can explore more options together! How does this sound to start?

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