[Sunrise Village] Game freezes or crashes with MS edge Win11

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Des Dossel
5 months ago In Sunrise Village
game freezes or crashes with MS edge Win11

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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5 months ago

Hi there! I understand you’re having issues with Sunrise Village Adventure Game freezing or crashing when playing it on Microsoft Edge on your Windows 11 system. Let’s dig into this so we can get you back to enjoying your game smoothly.

To start, can you tell me:
- Does the game freeze or crash immediately after starting, or does it happen during specific actions in the game?
- Are you running multiple tabs or other applications alongside the game in Microsoft Edge?
- Have you tried any troubleshooting steps so far, like restarting the browser or your computer?

Meanwhile, here’s a step-by-step approach we can try to fix this issue:

1. Close other tabs and applications: Running many tabs or apps can use up resources and cause freezing. Try running the game alone in Edge to see if that helps.

2. Disable hardware acceleration in Edge: Hardware acceleration can sometimes conflict with games. To disable it:
- Open Edge and go to Settings (three-dot menu top right > Settings).
- Navigate to System and performance.
- Toggle off Use hardware acceleration when available.
- Restart Edge and try running the game again.

3. Clear Edge cache: Corrupted cache could cause crashes.
- In Edge Settings, go to Privacy, search, and services.
- Under Clear browsing data, click Choose what to clear.
- Select cached images and files, then clear data.

4. Run the game as administrator: Since it’s a browser game, try running Edge as administrator (right-click Edge shortcut > Run as administrator) to rule out permission issues.

5. Check for Windows and Edge updates:
- Go to Windows Settings > Update & Security and install any pending updates.
- In Edge, go to Settings > About Microsoft Edge to ensure you’re on the latest version.

6. Temporarily disable extensions: Browser extensions may interfere. Disable all extensions and test the game again.

7. Check for HDR settings: If you have HDR enabled on Windows, try disabling it because that can affect game performance inside Edge.

If after these steps you’re still experiencing crashes or freezes, let me know. We can then try deeper measures like checking for corrupted game files or system conflicts, and I can guide you on collecting logs for further investigation.

Are you okay to try these steps? Also, please share your experience after step 2 or 3 if you want to move faster.

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