Hi there! I understand you're seeing an error message in the PolyBuzz app even though your internet seems fine, and you've tried refreshing multiple times. Let's get to the bottom of this together.

To start, can you tell me if:
- The app is updated to the latest version from the Google Play Store?
- You have tried closing and reopening the app completely, not just refreshing the screen?
- You're using Wi-Fi or mobile data? Sometimes switching between the two helps.

Meanwhile, here are some step-by-step things you can try that often resolve this issue on Android devices like yours:

1. Clear PolyBuzz App Cache and Data
- Go to your device Settings > Apps > PolyBuzz.
- Tap on Storage.
- Select Clear Cache first.
- If the problem persists, also choose Clear Data (this may log you out, so have your credentials handy).

2. Restart Your Device
Sometimes a simple reboot can fix temporary glitches.

3. Check for App Updates
- Open the Google Play Store, search for PolyBuzz, and ensure it’s updated to the latest version. An outdated app can cause connection errors.

4. Reinstall the App
- Uninstall PolyBuzz from your device.
- Restart your phone.
- Reinstall it fresh from the Play Store.

5. Try Switching Network Connections
- If you’re on Wi-Fi, try switching to mobile data or vice versa, just to rule out network-specific issues.

If after trying these steps you still get the error, it might be a server-side issue or some specific app bug. In that case, it’s good to check if PolyBuzz services are down briefly (they sometimes have outages), or consider reaching out to their support directly.

Would you like me to guide you through any of these steps? And do let me know about your app version and network type so I can tailor the help better for your Android 10 device.

Here is a community thread with similar cases and fixes for your reference[2] and a YouTube tutorial with step-by-step fixes[1].

Are you satisfied with this solution so far?