Hi there! I’m sorry to hear that the Salud Responde app is stuck on the first screen on your Mac. Let’s work together to get this sorted out.

To start, could you tell me a bit more about what happens when you open the app? For example, does it freeze completely, or just not progress past the initial screen? Also, have you been able to use the app previously on this device, or is this your first time trying it?

While I wait for your details, here are some initial steps that often help with apps getting stuck:

1. Force quit and restart the app: On your Mac, press Command + Option + Escape. In the window that appears, select Salud Responde if it is listed, then click “Force Quit.” After that, try opening the app again.

2. Check for app updates: Open the App Store on your Mac, go to the Updates tab, and see if there is an update available for Salud Responde. Installing the latest version can fix bugs.

3. Restart your Mac: Sometimes a simple restart clears out temporary glitches. Click the Apple menu and select “Restart.”

4. Check your internet connection: A poor connection can prevent the app from loading properly. Make sure your WiFi or Ethernet connection is stable. You might try opening a website in Safari to test.

Let me know if any of these help or what you observe, and we can proceed with more targeted troubleshooting from there!