Hi there! I understand you're entering the right password for the Butterflies app on your iPhone (iOS 18.7), but it’s still not working. Let’s get this sorted out together.

Just to clarify, when you say it didn’t work—are you seeing any error messages? Or is it simply not logging you in? Also, have you tried resetting your password yet?

Meanwhile, here’s a straightforward start to troubleshoot this:

1. Double-check your email and password for any accidental spaces or case sensitivity errors when typing.
2. If you're sure the password is correct but still can’t log in, try resetting your password:
- Open the Butterflies app.
- Tap the "Reset your password" link (usually found near the login fields).
- Enter the email address linked to your Butterflies account.
- Check your email for the reset password link and follow instructions to set a new password.
3. Once reset, try logging in again with the new password.

If you don't receive the password reset email, make sure to check your spam or junk folder. Sometimes emails sneak in there.

Could you let me know if you’ve tried the reset option already? If not, we can do that next. If you have and it’s still not working, we can explore further options like checking account status or app updates.

I’m here to help!

I put the new password in it won’t work

Thanks for letting me know you tried the new password but it still isn’t working. Let’s go step-by-step to try and resolve this.

1. First, are you entering the new password exactly as you set it (watching for uppercase/lowercase letters, no extra spaces)?
2. Sometimes apps keep cached login info causing issues. Please try this:
- Force close the Butterflies app on your iPhone by swiping up from the bottom and pausing, then swipe the app off the screen.
- Restart the Butterflies app and try logging in with the new password.
3. If that doesn’t help, let's make sure your app is up to date:
- Open the App Store, tap your profile icon at the top right, then scroll to check if Butterflies has an available update. If yes, update the app.
4. If still unable to log in, try resetting the password again but this time via the official Butterflies password reset page or app:
- Open the Butterflies app.
- Tap on “Reset your password” (or similar link).
- Enter your registered email address.
- Check your email for the reset link and create a new password.
5. If you don’t get any reset emails, check your spam/junk folder, or try adding the Butterflies email domain to your safe sender list.
6. Finally, if the password reset email arrives and the new password still won’t work, it might be a server-side issue or an account problem requiring Butterflies support intervention.

I found a helpful guide about resetting your ButterflyMX password in the app that matches your situation nicely: How to Reset Your ButterflyMX Password in the Mobile App 1.

Please try these steps and let me know how it goes. If you’ve already done some of these or need more help, I’m here!