Hi there! I understand you're having trouble logging into the Smiling Mind app and it's not loading your member details. Let's work through this together to get you back on track.

Could you share a bit more about what happens when you try to log in? For example:
- Do you get any specific error messages?
- Are you able to reach the login page but it fails after entering your details?
- Have you tried resetting your password already?

Meanwhile, here are some straightforward steps that often help resolve login and loading member details issues:

1. Check your internet connection: Sometimes a weak or unstable connection can prevent member details from loading properly.

2. Clear browser cache and cookies: Since you're using a WebKit-based browser on Windows 10, clearing cache can refresh the app session.
- Press Ctrl + Shift + Delete while in the browser.
- Select cached images and files and cookies.
- Clear them and try logging in again.

3. Try logging in from another device or browser: This helps check if the issue is device-specific.

4. Reset your password: If there's an issue with authentication, resetting your password might help.
- Go to app.smilingmind.com.au, click “Sign In,” then “Forgot your password?”
- Enter your email and follow the instructions to reset your password1.

5. Update the app/browser: Make sure you’re using the latest version of your browser or app, as older versions might have known bugs affecting login.

If after these steps the problem persists, there might be a bug affecting your account. The Smiling Mind team is aware of some login issues and actively working on fixes3.

If you want, I can guide you through the reset process or help check deeper settings. How does that sound?

Are you satisfied with these suggestions so far?