[Smiling Mind] Signed me out and can't sign back in.

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Kia
1 year ago In Smiling Mind
Signed me out and can't sign back in.

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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1 year ago

Hi there! I see you’ve been signed out of Smiling Mind and are now unable to sign back in. That can be an unexpected hiccup—let’s work through this together.

Could you share a bit more? For example:
- Are you seeing any specific error messages when you try to sign in?
- Have you tried resetting your password yet?
- Are you using the Smiling Mind app or accessing it via the web on your Windows device?

Knowing this will help me guide you more precisely. Meanwhile, a good starting point is to try resetting your password in case the sign-out was linked to a session issue or security step.

Here’s how to reset your password step-by-step on your Windows device using the web:
1. Go to the Smiling Mind sign-in page at app.smilingmind.com.au
2. Click “Sign In”
3. Underneath the sign-in fields, click “Forgot your password?”
4. Enter the email address you used to register your account
5. Follow the instructions sent to your email to reset your password

Once you reset it, try signing in again with the new password. If that doesn't work, let me know what happens or any error messages you get, and we can try some deeper troubleshooting.

Does that sound good for the next step?

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