Hi there! I see you're having trouble with pre-booking a pass through the Dragonpass app. Could you tell me a bit more about what happens when you try to pre-book? For example, do you get an error message, or does the app just not complete the booking? Also, are you trying this on your Windows device using a browser or the app itself?

Meanwhile, here are some general steps to try that often help resolve pre-booking issues:

1. Check the Booking Policy: Some lounges don’t allow pre-booking with Dragonpass and instead operate on a first-come, first-served basis. Confirm if pre-booking is available for your specific lounge or location.

2. App and Account Check: Make sure you are logged into the app with the correct account linked to your Dragonpass membership, and verify your membership is active.

3. Update the App or Browser: If using the Dragonpass app, ensure it is updated to the latest version. If using a browser on Windows 10, clear your browser cache and cookies, and try again—sometimes stale data can cause booking failures.

4. Disable VPN or Ad-Blockers: If you use a VPN or ad blockers, try disabling them temporarily as they can interfere with the booking process.

5. Try Another Browser: Since you’re on Windows, try a different browser (e.g., Chrome, Edge, Firefox) if you are booking via web.

6. Review Terms: Note that once a pre-booking is made, it cannot be changed. If you need to adjust your booking, you may have to cancel and book again.

If you have already tried any of these, please let me know which ones, and we can dig deeper. Also, I can help you contact Dragonpass support directly if needed.

Are you comfortable trying these steps so far?