Hi! I see you're having trouble signing up for the MOOZ app on your Mac with OS X 10.15.7. I’d be happy to help you get through this.

Could you please tell me a bit more about the problem? For example:
- At what step in the signup process are you getting stuck?
- Are you receiving any error messages? If so, what do they say exactly?
- Are you signing up through the MOOZ app directly on your Mac or via a website?
- Have you tried any steps already, like restarting the app or your Mac?

Knowing these details will help me guide you better through the troubleshooting process.

I am clicked on the app which directed me to the website and I click continue on google, the states 504 gateway timeout

Thanks for the details! A 504 Gateway Timeout error means that the server acting as a gateway or proxy didn’t get a response in time from the upstream server — in your case, that could be when the MOOZ website is trying to connect with Google's authentication service.

Here are some steps we can try to resolve this on your Mac running OS X 10.15.7:

1. Check Your Internet Connection
Ensure your internet is stable. Try loading other websites to confirm connectivity.

2. Clear Your Browser Cache and Cookies
Since the signup redirects you to a website, cached data or cookies might interfere.
- On Safari: Go to Safari > Preferences > Privacy > Manage Website Data > Remove All.

3. Try a Different Browser
If you used Safari, try Chrome or Firefox and see if the issue persists.

4. Restart Your Mac and Router
Sometimes network equipment needs refreshing to clear temporary issues.

5. Flush DNS Cache
On OS X 10.15, open Terminal (from Applications > Utilities) and enter:
<br> sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder<br>
Then press Enter. You may be prompted for your Mac’s password.

6. Check for VPN or Proxy Software
If you’re using a VPN or proxy, try disabling it temporarily as it might delay connections, causing timeouts.

7. Try Sign-Up on a Different Network
If possible, switch to another Wi-Fi network or use a mobile hotspot.

If none of these fix the problem, the issue may be on the MOOZ server or with the Google OAuth service temporarily. In that case, waiting a bit and trying again later might help.

Would you like me to guide you through any of these steps? Also, are you using Safari or another browser when this happens?

504 Gateway Timeout origins and solutions are explained here if you want to peek: SiteGround - What is a 504 Gateway Timeout and Statsig - 504 error explained 26

i tried on safari and the same thing happened

Thanks for letting me know you tried Safari and encountered the same 504 Gateway Timeout error.

Since the issue happens consistently in Safari and on the MOOZ app redirecting to the website, here's what we can try next:

1. Clear Safari's Cache & Cookies (again, just to double-check):
Sometimes residual data causes problems. Go to Safari > Preferences > Privacy > Manage Website Data, then Remove All. Afterward, restart Safari.

2. Try Another Browser if You Haven’t Yet:
If you haven't tried Chrome or Firefox yet, please give those a try just to rule out browser-specific issues.

3. Update Your macOS and Browser:
Since you’re on OS X 10.15.7, ensure your system and browsers are fully updated. Sometimes older versions have compatibility issues with modern web services.

4. Disable Safari Extensions:
Sometimes browser extensions interfere with website loading. In Safari, go to Preferences > Extensions, and disable any active extensions. Then try signing up again.

5. Check for Firewall or Security Software:
If you have firewall or security apps running, they might be blocking or slowing some of the network traffic needed for sign-up. Try disabling these temporarily.

6. Contact MOOZ Support or Wait for Server Fixes:
There are some reports of resolved login problems seen in recent MOOZ app updates 2. If nothing works on your end, the issue may be temporary on their side. You can contact MOOZ support at [email protected] for official updates.

Would you like help trying any of these steps? Also, do you have another browser installed on your Mac where we could test sign-up?

Are you satisfied with this guidance so far?