Hi! I see that your CTV News app briefly opens on your Windows 10 computer and then goes blank. Let’s work together to find out what might be causing this and get it fixed.

To start, could you tell me if the app was working fine before and when this issue began? Also, have you tried uninstalling and reinstalling the app yet, or updating it if possible?

Meanwhile, here’s a straightforward step-by-step approach we can try:

1. Restart your computer: Sometimes a simple restart clears temporary glitches.

2. Uninstall and reinstall the CTV app:
- Go to “Settings” › “Apps” › Find “CTV News” in the list › Click “Uninstall.”
- Then, reinstall the latest version from the official CTV website or app store. This often fixes corrupted installation files1.

3. Check for Windows updates:
- Type “Windows Update” in the search bar › Select “Check for updates” › Install any pending updates and restart. Updates can improve app compatibility.

4. Run the Windows App Troubleshooter:
- Go to “Settings” › “Update & Security” › “Troubleshoot” › “Additional troubleshooters” › Select “Windows Store Apps” and run it. It can detect and fix common issues with Windows apps.

5. Clear the app cache (if applicable):
- Some Windows apps allow resetting or clearing cache in “Apps & features” › Select the app › “Advanced options” › “Reset.”

If after these steps the app still crashes on opening, the problem might be deeper—such as corrupted system files or conflicts. At that point, I would suggest running the System File Checker (SFC) scan:

- Open Command Prompt as Administrator: Right-click start button › “Command Prompt (Admin)”
- Type sfc /scannow and press Enter. This scans and repairs corrupted Windows files6.

Let me know what you’ve tried so far, and if you need, I can guide you through these steps one-by-one! Are you able to try these and tell me how it goes?

started about 2 months ago, each ctv news eg barrie went blank one by one

Thanks for the extra info! Since the CTV News app started showing issues about 2 months ago and various local news like Barrie updates have gone blank one after another, it sounds like it might be a content loading or server-side issue rather than just your device.

Here are some targeted steps we can try based on this pattern:

1. Check your internet connection stability:
Make sure your internet is stable. Try switching between Wi-Fi and a wired connection if possible. Sometimes unstable or slow internet causes content to fail loading properly.

2. Sign out and sign back into the CTV app:
If you’re signed in, try logging out first, then log back in. This can refresh your session and clear content loading glitches.

3. Clear the app’s cache or data (Windows apps often allow this):
- Go to “Settings” › “Apps” › Find the CTV News app › Click “Advanced options” › Hit “Reset.”
This clears any corrupted cached data that might be causing your screen to go blank.

4. Try accessing the news directly via the website:
Go to CTVnews.ca through your browser (since you’re using a WebKit-based browser on Windows 10) and see if you can load the Barrie updates or other local news articles there.
If the web version works fine, this confirms it might be an app-specific problem.

5. Check if there are known server-side issues:
Sometimes content not loading or going blank is due to backend problems on CTV’s side. You can check their support or status pages for announcements or outages.
For example, this CTV FAQ page mentions ongoing technical difficulties that might affect content playback.1

If you’ve done these or the problem persists, we might need to consider reinstalling the app or even get in touch with CTV News support for a possible account-specific or regional issue.

Would you like help with clearing the cache/reset steps? Or should I guide you on checking for known outages or reinstalling the app?

it is the web editions that are not working also

Thanks for letting me know that the web editions of CTV News are not working either. Since both the app and the website are having issues, it gives us some clues on what might be going on.

Here’s what I suggest next:

1. Verify if CTV News website is down or experiencing outages:
Sometimes the problem is on their end (servers or network). You can check a site status page like isitdownrightnow.com for CTVnews.ca which confirms if the site is down or unreachable due to server or network problems4. This helps exclude any device-side problems.

2. Try accessing the site from another browser:
Since you mentioned using WebKit on Windows 10, please try opening the CTV website on another browser like Chrome, Firefox, or Microsoft Edge. According to CTV’s support, their site is compatible with the latest versions of these browsers9. This helps narrow down if the issue is browser-specific.

3. Clear your browser cache and cookies:
Sometimes old cached files can cause loading problems. You can clear the cache in your browser settings, then try loading the site again.

4. Check your network settings:
Ensure no VPN or firewall is blocking access to CTV.ca, as that can also cause loading failures.

If after these checks the problem persists and the site is not down on status pages, it might be worth contacting CTV News support directly at [email protected] for more detailed investigation, especially since the issue started affecting multiple local news pages over time23.

Would you like me to walk you through clearing your browser cache or testing another browser? Or would you prefer I help draft a message to CTV News support? Let me know what you prefer!