Hi there! I understand you’re having trouble loading videos in the Denver 9News app on your Mac running OS X 10.15.7. Let’s figure this out together.

First, can you tell me a bit more? Are you using the 9News app from the Mac App Store, or are you watching videos through the 9News website in your browser? Also, have you noticed if this happens with all videos or just certain ones?

In the meantime, here are a few steps to try that often help with video loading issues:

1. Check Your Internet Connection: Make sure your Mac is connected to a stable Wi-Fi or Ethernet network.

2. Clear Browser Cache (if using a browser): Sometimes old cached data can prevent videos from loading properly. Here’s how you can clear cache for Safari:
- Go to Safari menu > Preferences > Privacy > Manage Website Data > Remove All.
Then restart Safari and try again.

3. Update the App or Browser: Ensure the 9News app is updated to the latest version if using the app. For your browser, make sure it’s updated to the latest Safari version supported on macOS Catalina (10.15.7).

4. Disable Browser Extensions: If you’re watching via browser, try disabling any ad blockers or extensions that might interfere with video playback.

5. Restart Your Mac: Sometimes just a quick restart clears out temporary glitches.

If you’ve tried all these or if you’re seeing an error message like “We’re having difficulty loading this video” consistently, please let me know, and I can guide you through some deeper troubleshooting steps. Sometimes 9News has reported app issues affecting video playback, so knowing all the details helps.

Are you satisfied with the solution I provided so far? Or would you like to dig further together?