[GradeWay] Incorrect password

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Braylon Stravoski
9 months ago In GradeWay
Incorrect password

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Charlotte Green

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9 months ago

Hi! It sounds like you're having trouble logging into the GradeWay app due to an incorrect password message. Let's work through this together to get you back in.

First, just to confirm:
- Are you sure that the password you're entering is correct, including capitalization and any special characters?
- Have you tried resetting your password from the app or via the official website?

If you haven't reset your password yet, here's a simple way to do it on your iPhone running iOS 18.6.2:

1. Open the GradeWay app and look for a "Forgot password?" or "Reset password" link on the login screen.
2. Tap that link and follow the prompts to enter your registered email or username.
3. You should receive an email with instructions or a reset link. Be sure to check your spam/junk folder if you don't see it.
4. Use the link to create a new password, then try logging in again with the new credentials.

If the app doesn't have this option, you may need to reset the password via your district's official Home Access Center (HAC) website, since GradeWay often syncs with HAC login info2.

Additional tips if you still can't log in:
- Restart your iPhone to clear any temporary glitches.
- Ensure the app is updated to the latest version from the App Store.
- If multiple passwords were tried, the account might be temporarily locked—waiting a bit before trying again might help.

Does that help you get past the password issue? If you've already tried these steps, please let me know, and we can dig deeper!

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