Hi there! I understand you're experiencing a black screen when trying to use the myVEGAS Bingo app on your Windows device. I'd love to help you get that sorted out. To narrow down the cause, could you tell me a bit more? For example, does the black screen appear right after launching the app, or does it occur during gameplay? Also, have you noticed if your internet connection is stable when this happens?

While you get that info, here are some initial steps we can try that often help with black screen issues in similar apps:

1. Close the myVEGAS Bingo app completely — make sure it's not running in the background.
2. Restart your Windows device to clear out any temporary glitches.
3. Check that your app is updated to the latest version; sometimes an outdated app causes display problems.
4. Verify your internet connection is stable since the game requires a consistent connection.

If after these steps you still see a black screen, sometimes uninstalling and reinstalling the app resets deeper issues. Since your profile is likely linked (like through Facebook or Apple ID in case of mobile versions), reconnecting after reinstalling shouldn't cause you to lose progress.

If those don't help, please let me know if you see any error messages or if the black screen includes any sound or partial graphics. That way, I can guide you further, or if needed, assist with contacting support with your device info and player ID for deeper troubleshooting.

Are you able to try those first steps and tell me what happens?