Hi there! I understand you’re having trouble with the Moultrie app not working. Let’s try to get it running smoothly for you. Could you tell me a bit more about what exactly is happening? For example, does the app fail to open, crash, not load photos, or something else?

Meanwhile, I’ll guide you through some basic troubleshooting steps tailored for your Android 10 device and WebKit browser environment:

1. First, please check if your phone’s operating system (OS) is up to date. Go to Settings > System > Software update and install any available updates.

2. Try signing out of the Moultrie app and then signing back in. This refreshes your session and can resolve login glitches.

3. Clear the app cache and browsing data on your phone by going to Settings > Apps > Moultrie > Storage > Clear Cache and Clear Data. This removes any corrupted temporary files.

4. If that doesn’t help, uninstall the Moultrie app completely from your device.

5. Restart your phone to refresh all system processes.

6. After the reboot, reinstall the latest version of the Moultrie app from the Google Play Store.

7. Finally, ensure your phone has a strong cellular or Wi-Fi signal, as the app depends on a good data connection.

These steps often resolve common app issues like freezing, crashing, or failure to load content. Let me know if you’ve already tried any of these or if something different is happening. We can dig deeper from there!

Here is the official troubleshooting guide for reference: App Won't Load

Are you satisfied with the solution I provided so far?

The app opens but will not load anything. Says nothing available. On my wife's phone it won't even open

Thanks for the extra details! So your app opens but shows “nothing available,” while on your wife’s phone it won’t open at all. Let’s address both issues step by step for your Android 10 devices:

1. Check for App Updates: Sometimes, using an outdated app version causes loading problems. Go to the Google Play Store and confirm both of you have the latest Moultrie app installed.

2. Clear Cache & Data on Both Phones:
- Go to Settings > Apps > Moultrie > Storage
- Tap Clear Cache and then Clear Data
This deletes temporary files that might be causing the app to misbehave.

3. Restart Both Devices: A reboot can resolve temporary software glitches.

4. Uninstall and Reinstall the App: If clearing cache/data didn't work, uninstall Moultrie from both phones, then reinstall fresh from the Play Store.

5. Network Connection: Make sure both phones have stable internet access (Wi-Fi or cellular). Sometimes a weak or unstable connection prevents the app from loading content.

6. Check Account and Subscription Status: On the phone where the app opens but shows nothing, confirm you are logged in with the correct credentials and your subscription (if applicable) is active.

7. Device Compatibility & OS: Your Android 10 version is supported, but if either phone has any OS updates pending, installing those can help avoid compatibility bugs.

If after all this, your wife’s phone still won’t open the app and yours won’t load content, it could also be a temporary server issue on Moultrie’s side affecting gallery access. Other users have reported delays or loading problems due to server-side interruptions 6 1 9.

Please try these steps and let me know how it goes. If the issue persists, we can explore advanced troubleshooting or check for any ongoing service alerts.

Are you satisfied with this guidance so far?

Can you check my subscription

I can guide you on how to check your subscription status for the Moultrie app. Since I don't have access to your personal account information, you'll need to check it yourself either through the app or website. Here’s how to do it on your Android device:

1. Open the Moultrie Mobile app and log in with your account credentials.
2. Tap the Account icon or menu (usually a profile symbol or three lines).
3. Look for an option like “Manage Account” or “Subscriptions.”
4. Select your camera from the list if you have multiple devices.
5. Tap or click on the "Device Info" tab or a similar section.
6. Here you should see your activation status and subscription plan details.

Alternatively, you can also visit Moultrie’s subscription management page via their official support site to view or manage your plan and billing information: https://support.moultriemobile.com/hc/en-us/articles/29908775096855-How-to-Manage-My-Account 1.

If you encounter any trouble accessing your account or your subscription looks inactive but you believe it shouldn't be, please let me know. I can guide you on the next steps or direct you to Moultrie customer support to resolve it.

Are you satisfied with these instructions, or would you like help with anything else?

Is there a phone number for help

Yes! You can reach the Moultrie Customer Success Team by phone at 1-844-908-1219. They’re available every day from 7 AM to 6 PM Central Standard Time (CST) to assist you with any issues, including app problems or subscription questions.

If you prefer, you can also start a chat session through their website’s support widget for help.

Here’s the link to their contact page for more details: Contact Moultrie Mobile

Would you like help with anything else while you have me?

Is there another number that one don't work

I understand you're looking for an alternative phone number for Moultrie customer support since 1-844-908-1219 isn’t working for you. According to the available information, the main and widely listed support number for Moultrie Mobile is indeed 1-844-908-1219. There doesn’t seem to be another official customer support line specifically for app or account help1 2.

However, there is a number mentioned in some discussions related to account access issues: 1-800-680-1601. This might be helpful to try as an alternative but it’s not officially confirmed by Moultrie’s main support pages5.

If phone support isn’t reachable, here are a couple of other ways to get help:
- Use the chat feature on the Moultrie Mobile support website for live assistance.
- Email their support team at [email protected].
- Check their official support site for updates or to submit a ticket: Moultrie Support

Would you like me to help you navigate to their chat or email options? Or assist you with something else in the meantime?

It says there is a global internet issue

Thanks for letting me know about the "global internet issue" error message. This error typically indicates a broader connectivity problem affecting the Moultrie app's ability to communicate with its servers. It’s not something specific to your device or account but can be due to temporary outages or network interruptions on Moultrie’s side or your cellular/Wi-Fi provider1.

Here’s what you can do while this issue is ongoing:

1. Check your internet connection: Switch between Wi-Fi and cellular data to see if the app loads better on one connection.
2. Wait and try again later: Global internet issues usually get resolved by the service provider fairly quickly.
3. Visit Moultrie's official support channels or social media: They often post updates when there’s a known widespread outage.
4. Restart your phone: This refreshes network settings and can sometimes help reconnect to services faster.

If after some time the problem persists and you still see the "global internet issue" error, consider contacting Moultrie support directly via their official phone number (1-844-908-1219) or email ([email protected]) to confirm if there’s an ongoing service interruption1.

Would you like me to help you monitor the status or guide you further while this gets resolved? Are you satisfied with this explanation so far?