Hi there! I see you're having some connection trouble with the Cubitt Jr + Teens app on your iPhone. Can you tell me a bit more about what's happening? For example, are you having trouble pairing the watch to the app, is the app not opening, or something else with the connection? That way, I can guide you to the best solution.

In the meantime, here are some basic steps to try that often help with connection issues:

1. Make sure your iPhone’s Bluetooth is turned on. You can check this in the Settings app under Bluetooth.
2. Ensure your Cubitt Jr + Teens app is updated to the latest version, as updates often fix bugs, including connection and Bluetooth issues.
3. Close the app completely and reopen it to refresh the connection.
4. Restart your iPhone—sometimes a simple reboot resolves minor glitches.
5. In the app, try unpairing any previously connected devices and attempt to bind your Cubitt watch again.
6. Check that your watch is charged and turned on.

If you’ve already tried these or are stuck at a specific step, please let me know what you’ve done so far and exactly where it’s failing. I’ll then take you through deeper troubleshooting or advanced steps if needed.

Does this align with what you are experiencing?

Won’t pair. Don’t know how to update it

Thank you for sharing more details. So your Cubitt Jr + Teens app on your iPhone won’t pair with the watch, and you’re not sure how to update the app to help resolve this. Let’s go step-by-step to get this sorted out:

1. Update the Cubitt Jr + Teens app on your iPhone:
- Open the App Store.
- Tap your profile picture at the top right.
- Scroll down to see if there’s an update available for Cubitt Jr + Teens.
- If there is, tap Update. Updating the app often fixes pairing bugs and improves compatibility.

2. Prepare the watch and the phone for pairing:
- Make sure your watch is sufficiently charged and powered on.
- On your iPhone, go to Settings > Bluetooth and make sure Bluetooth is enabled.
- If you see the Cubitt watch listed under “My Devices” but it’s not connecting, tap the little “i” next to it and select “Forget This Device” to unpair it.

3. Reset the watch:
- If possible, reset your Cubitt watch to factory settings. This often helps clear past pairing attempts that could be conflicting with a new connection.
- The way to reset might be in the watch’s manual, or sometimes by pressing and holding a button on the watch. Let me know if you need help finding the reset instructions.

4. Try pairing again:
- Open the updated Cubitt Jr + Teens app.
- Follow the in-app instructions to pair the watch again.
- The app should prompt you if a firmware update for the watch is needed and allow you to resume that.

If the watch firmware update doesn’t start or you still get pairing errors, try these extra tips from the official FAQs:
- Delete the Cubitt Jr + Teens app completely and reinstall it.
- Restart your iPhone before trying to pair again.
- Make sure you are in an area with minimal Bluetooth interference (away from many other Bluetooth devices).

If this still doesn't work after these steps, the issue may be deeper, and I can help escalate it or look for any known server status issues. Here is the official Cubitt support page you can reference for more help: Cubitt FAQs [1].

Would you like me to guide you through any of these steps in detail?