Hi there! I’m Grace Wilson, here to help you get back into your Mercury Cards account. Let’s start by understanding a bit more about the trouble you're experiencing. Are you having issues entering your username or password, or is there a problem after you try to log in, like two-factor authentication kicking in?

In the meantime, here’s a straightforward way you can try to regain access:

1. Go to the Mercury Cards login page at app.mercury.com/login.
2. Enter your email and password as usual.
3. If you reach the Verify Login screen and can't proceed, look for the option to "Reset two-factor authentication" and select it.
4. If your account is a business or you’re an account holder needing additional verification, you might be asked to submit a short video verifying your identity by reading from a script and showing your ID.

If you haven't tried resetting your password, that could also be a helpful step, using the "Forgot your password?" link on the login page.

Could you please tell me if you’ve already tried these steps, and if you’re stuck at two-factor authentication, password, or something else? That way, I can guide you further.

Support Article on Restoring Account Access